Customer Service

Gold and Jewelry Warranty

We stand behind the quality and craftsmanship of your purchase. The Gold and Jewelry Warranty provides you with the following assurances:

  • A 60-day refund or exchange privilege
  • If your merchandise becomes damaged as a result of manufacturer defect, Helzberg Diamonds will repair or replace the item, at our option, without charge for up to 12 months from the date of purchase
  • Warranty excludes all damage caused by abuse or normal wear. If warranty service is required, please bring the merchandise and warranty to a Helzberg Diamonds store