Frequently Asked Questions
Order & Payment Information
What if I need help placing an order?
We'll do everything we can to provide a hassle-free shopping experience for our
customers. If you need help placing your order, please call 1-800-606-2796, 8
a.m.- 5 p.m. (CST) Monday - Friday.
What credit cards do you accept?
We take Visa, American Express, Discover, Mastercard, and of course, the
Helzberg Diamonds Credit Card™. Unfortunately, when buying online you can't
use checks, cash, credit vouchers or gift certificates. For those purchases, we
invite you to visit a Helzberg Diamonds store near you.
Can I redeem a gift certificate online?
Gift cards can be redeemed in any of our 234 stores - but not, unfortunately,
online. Our friendly Sales Associates will help you find the perfect piece of
jewelry when you visit a Helzberg Diamonds store near you.
Do I have to sign in to make a purchase?
No, you can shop as a guest. Signing in will allow you to check the status of
your order and help make your checkout faster on future purchases.
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, call Customer Service at 1-800-606-2796
Monday-Friday 8 a.m.- 5 p.m. CST or send an email. If you created an account
when you were checking out, you can check your status online. Just visit My
Account to see information about your order.
Unfortunately, we can't change your order once it's been submitted. We process
orders very quickly - which is usually a good thing! We understand that everyone
makes mistakes, however, so if you have questions about your order, please
contact us and we will do everything we can to accommodate your needs.
When will my credit card be billed?
Your credit card will be billed when your order ships.
How is sales tax calculated?
If there is a Helzberg Diamonds store or office in your state, you will be
charged your state's sales tax. Find a location near you.
Can I ship to an address that is different from my billing address?
For your protection, orders $1000 and above must ship to the billing address
only. On orders under $1000 we will be happy to ship to a different address than
the billing address. Keep in mind that we are unable to ship to P.O. Boxes and
we only ship within the continental U.S.
Is this a secure site? Is it safe to make purchases on this site?
Helzberg Diamonds is committed to protecting your personal information and
providing a secure shopping experience. We use industry standard encryption and
password protection technologies.
Can I save my credit card information online?
To keep your personal information safe, we do not save credit card information
online.
Can I save my billing address and shipping information online?
Yes, you can set up an account and save multiple shipping addresses.
Can I order something online and pick it up in a store?
Unfortunately, we do not currently offer this service. You can, however, call
1-800-HELZBERG to find out if the item you want is currently available in a
store near you. Just provide the item number, and we'll tell you where to go to
see it in person.
Can I use the Helzberg Diamonds Credit Card™ account I just opened to make
an online purchase, even though I don't have my card yet?
Unfortunately, you can't use your Helzberg Diamonds Credit Card™ online
before it arrives in the mail. You should be getting your new card within 7-10
days. If you'd like to use your account before the card arrives, please visit
any one of our 234 stores, where we'll be happy to help you make a purchase
using your new account. Find a location near you.
Does Helzberg Diamonds have a Layaway Program?
Yes! We offer a convenient layaway program at all Helzberg Diamonds store
locations. Click here to find out more about it.
Gifts & Gift Cards
Do you offer gift packaging?
Something as special as a gift from Helzberg Diamonds should come in a beautiful
package. That's why we send all of our customers' gifts in our elegant burgundy
box and bow at no charge. During checkout, you'll have an opportunity to include
a personalized message on a gift card - all for free.
Do you send gift receipts?
All Helzberg Diamonds online packages come with receipts that do not display the
purchase amount. You can still use this receipt in the event you need to return
or exchange your purchase.
Do you sell gift cards and e-certificates online?
Unfortunately we do not sell gift cards or e-certificates online at this time.
However, you can purchase a gift card from any of our 234 Helzberg Diamond
stores. We've heard humors that it's the perfect gift for any occasion! Find a
location near you.
Product Information
How do I find out more about a product?
Wondering what a "princess cut" is? Can't remember February's birth stone?
Whatever your jewelry-related question is, just call 1-800-606-2796, 8 a.m.- 5
p.m. (CST) Monday - Friday, and we'll do our best to answer them. You can also
call your nearest Helzberg Diamond store at 1-800-HELZBERG, or stop by to talk
with one of our knowledgeable sales Associates in person.
Find a location near
you.
Better yet, browse through our Learning Guide, which is full of useful
information about diamonds, gemstones, settings, and more.
How do I know if an item is in stock?
Look next to the large image of the product you're interested in. If it's
available to purchase online, it will say "in stock."
If a product is out of stock online, can I still buy it?
If an item is out of stock online, it may still be available in a nearby
Helzberg Diamonds store. Next to the jewelry image, it will say "Sorry! This
item is currently not available." Just call 1-800-HELZBERG or visit a store near
you, provide the item number for the piece of jewelry you are interested in, and
we'll be happy to help you find it.
How do I know what size ring to order?
If you're buying a ring as a surprise, you'll earn major points for getting it
in the right size! Click here to read some of our tips on estimating someone's
ring size. If it's not a surprise, you can still use our handy ring sizer to
determine someone's exact ring size. Even better, you can have one of our
professional jewelers measure you for the perfect fit.
What if I don't order the right size ring?
Fear not - Helzberg Diamonds can change the size of almost any ring you buy from
us. The charge for ring sizing varies according to the type of metal and whether
it is a men's or women's ring. Contact the store nearest you at 1-800-HELZBERG
with your specific requirements and an Associate will be happy to assist you.
Are all Helzberg Diamonds products online?
At Helzberg Diamonds, we're known for our vast selection. However, to make your online
shopping experience a little easier we haven't put every single item
on our web site. Our stores can sometimes have up to three times as many styles
to choose from -- so if you don't see what you're looking for online, we
encourage you to call or visit a store. Call 1-800-HELZBERG or find a store near
you.
How do I know I'm getting a piece of high-quality jewelry?
Buying a piece of fine jewelry can be scary - especially when you're buying
online! That's why you should only trust Helzberg Diamonds with this important
purchase. Since 1915, we've staked our reputation on our jewelry's exceptional
quality - a reputation that is stronger than ever today.
There are several ways to ascertain the quality of a particular piece. You'll
notice that many of our diamonds say "IGI graded" or "GIA graded." This means
they have been certified by an independent organization, and they come with a
detailed report that will tell you the exact quality of the diamond you have
purchased.
Some of our Helzberg Diamonds Exclusives, such as the Helzberg Radiant
Star® and Helzberg Diamond Masterpiece®, are crafted according to specific
requirements for clarity, brilliance, cut, etc. By purchasing one of these
diamonds, you can rest assured that your piece meets some of the industry's
highest standards of quality. Learn more about our exclusive diamonds.
For jewelry that is not certified, you can still buy with confidence, knowing
that every piece we sell is backed by our unparalleled Helzberg Diamonds
Guarantee. Read more about this comprehensive policy or learn more about the
Helzberg Diamonds Difference.
And finally, we invite you to consult with our diamontologists and jewelry
experts, who can answer all of your questions and offer detailed explanations of
any piece's quality. Just call 1-800-HELZBERG or locate a store near you, where
a friendly Associate will be happy to help you in person or over the phone.
Are Helzberg Diamonds' products guaranteed? What is the guarantee?
The Helzberg Diamonds Guarantee is our promise to stand behind the quality of
your purchase, to be there when you need us, to listen to your concerns and to
create a comfortable, no hassle shopping experience from start to finish. You
can read more about our comprehensive guarantee policy, which is virtually
unmatched by any other jeweler.
Will you clean and inspect the jewelry that I buy online?
Of course! Just bring your jewelry into your favorite Helzberg Diamonds store
for a FREE cleaning and inspection. It's a good idea to do this every six
months. Not only will your jewelry be better maintained, but your lifetime
guarantee will remain valid if you have your inspection card signed every six
months.
Can I save items in my shopping bag for purchase at a later date?
Yes, we know you may fall in love with several pieces of jewelry as you are
browsing our site. We'll save items in your shopping bag for 14 days. Just be
sure to come back quickly and finish your order.
What are the 4Cs?
There's a lot to learn about buying diamonds - and the 4 Cs (cut, color, clarity
and carat weight) are just the beginning. At Helzberg Diamonds, we're proud to
have some of the most knowledgeable customers in the industry, thanks to our
expert Associates and all the resources we offer to help you learn. Learn more
about the 4Cs in our Learning Guide by watching our videos, using our
interactive educational tools or reading about diamonds and diamond buying. Or
you can visit a store near you to have a diamond expert show you the ropes.
What is the Diamond Room?
When you buy a diamond from us, we want you to know exactly what you're getting.
So we invite you to spend time in the relaxed, private atmosphere of our Diamond
Room, where you can ask one of our knowledgeable Associates any questions you
might have. We'll also teach you about the 4C's, and show you how to examine a
diamond through a gemscope at 10x magnification.
Find a store near you, where you can experience the Diamond Room. Only available
at Helzberg Diamonds.
How can I find a specific product?
There's a lot to look at on our site; we don't want you to get lost! Start by
using the category options on the top, then narrow your choices using the
options on the left. If you know exactly what you're looking for, use the Search
box on the top right of each page and enter a keyword or product number.
What are Helzberg Exclusives?
At Helzberg Diamonds, we love making our customers feel special. One of the ways
we do that is by offering a wide range of styles, cuts and collections that
can't be found anywhere else. Some of our collections, like Studio Bondanza for
Helzberg®, were created exclusively for us by talented jewelry designers.
Other Helzberg Exclusives, such as Helzberg Diamond Masterpiece® and Helzberg
Radiant Star®, are diamonds that have been crafted to specific standards of
quality that you won't find anywhere else. Click here to learn more about our
exclusive jewelry.
Shipping Information
Is it safe to have fine jewelry sent through the mail?
We know how important your purchase is, so we've implemented several policies to
ensure that your order will arrive safe and sound. For example, we ship every
order through UPS. Our packages are never marked with the Helzberg Diamonds
name, and a signature is required on all deliveries. Furthermore, all orders
over $1000 must be shipped to your billing address. These policies have made our
online shopping experience safe, reliable and worry-free.
What if my jewelry gets lost in the mail?
While we take every precaution to ensure that your order arrives safely;
mistakes do happen. Until someone signs for delivery, your order is insured,
meaning you'll be reimbursed if it doesn't arrive.
What shipping method do you use?
Once you've chosen the jewelry of your dreams, you want to make sure it arrives
quickly and safely! To make sure that happens, Helzberg Diamonds' requires a
signature for all deliveries. We ship all of our orders via UPS using your
choice of service:
- 2-Day Air Delivery: Standard 2-day delivery is currently available for FREE.
Your 2-day shipment will be processed the same business day if received before 1
p.m. weekdays. (A business day is Monday through Friday, not including
holidays.) If ring sizing is required, it may add three to five business days to
the normal delivery time. Your ring will be shipped (using the shipping method
you select) after the ring sizing is complete.
- UPS Next Day Air Service: The cost for overnight shipping is $20.95. Overnight
orders will be shipped the same business day if orders are received before 1
p.m. CST weekdays. Orders received after 1 p.m. on Friday will not be shipped
until the following Monday.
* Additional time may be required for shipments to Alaska, Hawaii, and certain
areas of the United States. No orders from outside the United States proper can
be accepted.
What are your shipping costs?
2nd Day Air Delivery - limited time offer FREE
UPS Next Day Air Service $20.95
How quickly will my order ship?
We know you're excited about your purchase and we want to make sure you receive
it quickly! If you order by 1 p.m. on a business day, your order will usually
ship the same day, or the next business day.
If ring sizing is required, it may add three to five business days to the normal
delivery time. If you select 2-day shipping, we'll ship your ring within two
business days after the ring sizing is complete. If you are in a hurry to
receive your order, we'll be happy to send it overnight once the ring sizing is
complete, via UPS.
How do I track my order status?
If you created an account during checkout, you can track your order status by
visiting My Account. This is located at the top right of each page on our site.
If you need additional information, you can call 1-800-606-2796, 8 a.m.- 5 p.m.
(CST) Monday - Friday.
Do you require signature upon receipt of an order?
Once you've chosen the jewelry of your dreams, you want to make sure it arrives
quickly and safely! To make sure that happens, Helzberg Diamonds' requires a
signature for all deliveries. We ship all of our orders via UPS using your
choice of service -- either next day air or 2-day air.
Do you ship to PO, FPO and APO boxes?
Please note that we are unable to ship to P.O., FPO and APO Boxes. We would like
you to be aware of this as you place your order. We wouldn't want to ruin a very
special surprise!
Do you ship internationally?
Unfortunately, we only ship to the United States. Additional time may be
required for shipments to Alaska, Hawaii, and certain areas of the United
States. No orders from outside the United States can be accepted.
What states do you ship to?
We ship to all states in the US. Additional time may be required for shipments
to Alaska, Hawaii, and certain areas of the United States. No orders from
outside the United States can be accepted.
How do I know if my order has been shipped?
As soon as your order has shipped, we will send you an email letting you know.
Helzberg Diamonds Stores
Where are your stores located, and how can I contact a store?
With 234 Helzberg Diamonds stores in the United States, there's sure to be
one close to you. To locate a store near you, visit our
Store Locator. Or just
call 1-800-HELZBERG and we'll automatically connect you to the Helzberg Diamonds
store nearest to you.
How long has Helzberg Diamonds been in business?
In 1915, Morris Helzberg opened his first jewelry store in Kansas City,
Missouri. Since then, Helzberg Diamonds has grown into one of our country's most
popular and trusted jewelry stores. Three generations of Helzbergs have
instilled the company with its strong values, promising exceptional quality,
enthusiastic service, and complete satisfaction to every single customer. To
read more about our company's distinctive history, see Our Story.
Are there job opportunities at HDS?
Helzberg Diamonds is an exciting and caring place to work. Visit our Careers web
site to learn about all the great career opportunities at our company.
How does HDS protect the environment?
From sourcing materials for our jewelry to producing our catalogs to conducting
everyday business, Helzberg Diamonds shares our customers' respect for the
environment, and has incorporated sustainable business practices throughout our
company. We work with partners who share these values, and aggressively promote
the use of recycled materials at every level of our company. Even our iconic
burgundy box is made of recycled paper! Click here to learn more about our
partners in sustainability.
What is Helzberg Diamonds' policy on conflict diamonds?
Helzberg Diamonds is committed to the ongoing global effort to stop the trade in
conflict diamonds, a term that refers to diamonds that have been used to fuel
decades-long wars and atrocities in many African countries, and that are
suspected to have financed terrorist activities.
Helzberg Diamonds is committed to upholding the highest human rights standards
when purchasing diamonds and jewelry. We are also working with the industry to
ensure that all members of the supply chain purchase diamonds that come from
sources that meet the same high standards.
Click here to learn about the Kimberley Process Certification Scheme - a system
designed by the World Diamond Council, the Jewelers of America, and the United
Nations to certify the sources of uncut diamonds.
What is Helzberg Diamonds' policy on dirty gold?
Helzberg Diamonds was among the first jewelry retailers in our nation to make a
public commitment to ensure that the gold and metals we purchase come from
sources that meet the highest standards for human rights, social responsibility
and environmental stewardship. We believe that gold should be extracted and
processed in a manner that respects the needs of current and future generations,
and we expect our business partners to adhere to ethical business practices.
What is Helzberg Diamonds' policy on mining?
Recently, Helzberg Diamonds was among eight retail jewelers recognized by Oxfam
America and Earthworks for our efforts to support reforms in the gold mining
industry. These reforms include:
- Respecting basic human rights outlined in international conventions and law
- Gaining free, prior and informed consent from affected communities prior to
opening a new mine
- Respecting workers' rights and labor standards
- Protecting parks and natural reserves from mining
- Protecting oceans, rivers, lakes and streams from mining wastes
Through Jewelers of America, a trade group representing 11,000 member jewelry
stores (including all of Helzberg Diamonds' 234 stores nationwide), we
have contacted key members of the United States Congress to express our strong
support for major mining law reforms.
Is Helzberg Diamonds active in the community and with charitable organizations?
Helzberg Diamonds has long been involved with charities and community
activities. Throughout the company's history, we have taken a leadership role
with many initiatives and organizations that have served to strengthen and
maintain integrity of our industry.
Jewelers for Children, an organization that has raised more than $23 million to
fund special programs that reach children affected by catastrophic illness,
abuse or neglect, is one of our favorite causes. Proceeds from the sale of
Helzberg Diamonds' "I Am Loved®" bears, as well as donations collected in
specially designated canisters in our stores, go directly to the support of
Jewelers for Children.
Helzberg Diamonds Associates have also organized numerous "back to school
drives" to obtain school supplies for children and raise money for youth in
need. Helzberg Diamonds employees consistently participate in blood drives,
canned food drives, clothing drives and holiday gift drives. Helzberg Diamonds
Associates also contribute generously to the United Way each year, with
Associate participation levels averaging greater than 90 percent.
Returns & Exchanges
What is your return policy?
Part of our commitment to a hassle-free shopping experience includes a simple
return and exchange privilege. If for any reason you decide to return or
exchange your purchase, you have 60 days (*30 days for unworn watches). Simply
take your purchase to any Helzberg Diamonds store. For the location of your
nearest store, call 1-800-HELZBERG (800-435-9237), or visit the
Store Locator to
find the store nearest you.
If there is no Helzberg Diamonds store conveniently located near you, or you
decide you want to return your purchase using UPS, we will gladly arrange to
have your purchase picked up by UPS - at no cost to you. Just call
1-800-606-2796 for an authorization number and instructions. Please note that
all jewelry returned using UPS must pass an inspection before we can issue any
refund or exchange.
NOTE: All purchases made in one of our store locations must be returned to the
nearest store location.
Can I return an item in a store location?
Yes, you can return any item purchased online to a store location. For the
location of your nearest store, call 1-800-HELZBERG (800-435-9237), or visit the
Store Locator.
How do I return a gift?
We will gladly exchange a gift you received for another item(s) or for store
credit. Or we will be happy to refund the individual whose name is on the
receipt, in the same method of payment used at the time of purchase. If the
original purchaser paid cash, a check will be sent to the purchaser from our
corporate office.
Am I billed for shipping if I return an item I purchased online?
Returns are free! You can either return an item to a store near you, or by UPS.
If you decide you want to return your online purchase through the mail, we will
gladly arrange to have your purchase picked up by UPS - at no cost to you. Just
call 1-800-606-2796 for an authorization number and instructions. Please note
that all jewelry returned using UPS must pass an inspection before we can issue
any refund or exchange.
NOTE: All purchases made in one of our store locations must be returned to the
nearest store location.
When can I expect my refund?
Refunds made by corporate check are sent through mail. Please allow 10 business
days for mailing. Refunds to a credit card or debit card are processed by our
credit card processor daily and then forwarded to the appropriate banking
facility for posting. Posting to your account my take 10-14 business days.
Catalogs & Emails
How do I sign up to receive your catalogs in the mail?
We'd love to share our most recent catalogs with you so you can see our exciting
new jewelry designs. Just fill out our
Catalog Request and we'll get one in the
mail to you soon!
How do I sign up for email announcements?
Never miss our latest catalog, new jewelry or exclusive clearance offers! Just
click here to sign up for FREE email announcements and we'll keep you informed.
How can I be removed from your mailing list?
If you no longer want to receive our catalogs, just call Customer Service at
1-800-606-2796 Monday-Friday 8-5 CST, or send an email.
How can I be removed from your email list?
When you receive your next email, just click the link in the bottom of the email
and let us know you prefer not to receive future emails from us. This
unsubscribe link is in every single email we send out. You can also call
Customer Service at 1-800-606-2796 Monday-Friday 8-5 CST or send an email.
How do I change my mailing address to receive catalogs?
Call Customer Service at 1-800-606-2796 Monday-Friday 8-5 CST or send an email.
How do I change my email address?
Call Customer Service at 1-800-606-2796 Monday-Friday 8-5 CST or send an email.
Helzberg Diamonds Credit Card
How do I apply for a Helzberg Diamonds card?
The Helzberg Diamonds Credit Card™ is a great way to take advantage of
special financing plans, free shipping, and exclusive offers. If you don't
currently have a Helzberg Diamonds Account, just
Apply Online and you'll be well
on your way to reaping the benefits of the Helzberg Diamonds card.
To protect your information, you will be connected to our secure credit site.
You may also apply for a Helzberg Diamonds Credit Card at any of our 234 stores.
Just visit our Store Locator to find the store nearest you.
How do I make a Helzberg Diamonds Credit Card payment online?
Simply click "Pay Bill" at the bottom of this page or click here. You will have to register your
account first, but then you will have the access to fully manage your account
online. Including:
- Pay your bill online
- View your statement online
- Update your account information
And MUCH more!
If I have questions about my Helzberg Account or my bill who do I contact?
If your Helzberg Diamonds Credit Card Account number begins with 2026 :
You can contact us online via "e-care".
You can write us at:
HSBC Retail Services
P.O. Box 15521
Wilmington, DE 19850-5521
Or call us at:
Customer Service 1-866-435-7906
If your Helzberg Diamonds Credit Card Account number begins with 6035 or 7752 :
You can write us at:
Helzberg Diamonds Credit Account
P.O. Box 8181
Gray, TN 37615-8181
Or call us at:
Customer Service 1-800-767-8038
Contact Us
How can I contact a Customer Service representative?
We love hearing from our customers! You can contact us regarding general
questions or comments by e-mail via our
Customer Service Form.
You can also write us at:
Helzberg Diamonds
1825 Swift
North Kansas City, Missouri 64116
To contact a store near you, call 1-800-HELZBERG (800-435-9237).
To speak with a friendly Customer Service representative, call 1-800-606-279
from 8 a.m. - 5 p.m. CST, Monday - Friday.
How can I contact Helzberg Diamonds regarding concerns about my privacy?
Your privacy is important to us. Click here to read our privacy policy. If you
have additional questions, you can contact us by e-mail via our Customer Service
Form.
You can also write us at:
Helzberg Diamonds
1825 Swift
North Kansas City, Missouri 64116
To contact a store near you, call 1-800-HELZBERG (800-435-9237).
To speak with a friendly Customer Service representative, call 1-800-606-279
from 8am - 5pm CST, Monday - Friday.
How do I update my account information?
Visit My Account, at the top of every page, enter your user name and password and you can update your
information at any time.
Who do I contact if I forget my password for "My Account"?
If you forget your password, just visit My Account and click "forgot your
password?" We'll send you instructions on how to set up a new password.
I requested a new password but didn't receive it.
Check the spam and junk mail folders in your email program. If you don't find
our email, call Customer Service at 1-800-606-279 from 8 a.m. - 5 p.m. CST,
Monday - Friday.
Who do I contact if I forget my password to access my Helzberg Diamonds Credit
Card account?
Click here to contact us online via "e-care".
You can also write to us at:
HSBC Retail Services
P.O. Box 15521
Wilmington, DE 19850-5521
Or call us at:
Customer Service 1-866-435-7906
Security & Privacy
Is your web site secure?
Protecting your personal information is a top priority at Helzberg Diamonds. Our
secure server software (SSL 3.0) is the industry standard and among the best
software available today for secure commerce transactions. It encrypts all of
your personal information, including credit card number, name, and address, so
that it cannot be read as the information travels over the Internet.
Furthermore, we guarantee that every transaction you make through Helzberg
Diamonds' Online Store will be 100% safe. This means you pay nothing if
unauthorized charges are made to your card as a result of shopping at Helzberg
Diamonds' Online Store. Click here for more details.
What is the credit card verification number?
The Security Code is a 3 or 4 digit number that now appears on your credit card.
The security code helps ensure that the customer placing the order actually has
the credit card in their possession, and that the credit/debit card account is
legitimate. To find the Security Code, look on the back of your card. The code
is the 3 or 4 digit number just above your signature.
Will my personal information be shared with any third parties?
At Helzberg Diamonds, we value your privacy. It is our policy never to rent our
mailing list or email list to anyone or any company - without exception!
Can I save my credit card and billing information?
If you create an Account when you are checking out, we'll be happy to save your
billing information. To ensure your credit card information is safe and secure,
we do not save it in your account.
