FREE Online Returns

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches, in like-new condition).

  • All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
  • We cannot be responsible for jewelry handled inappropriately outside of our services.
  • Shipping charges are non-refundable.

If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using UPS, we will gladly arrange to have your purchase picked up by UPS - at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

PayPal: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via our free online return process.


FREE Store Returns

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.

  • All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
  • We cannot be responsible for jewelry handled inappropriately outside of our services.


FREE Outlet Returns

Part of our commitment to a hassle-free shopping experience includes a simple return. Outlet jewelry exchanges and returns may be made within 30 days of purchase, providing merchandise is in unaltered, as-purchased condition. Watch exchanges and returns may be made within 30 days of purchase, if unworn (refer to Watch Assurance Plan). Returns/exchanges for product purchased at a Helzberg Diamonds Outlet location will only be accepted at Helzberg Diamonds Outlet locations.