FREE Online Returns

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches, in like new condition).

  • All sales of pre-owned merchandise, personalized/engraved jewelry, and special orders are final (sizing not included).
  • Shipping charges are non refundable.

If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using UPS, we will gladly arrange to have your purchase picked up by UPS - at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

PAYPAL: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via our normal free online return process.


FREE Store Returns

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. For the location of your nearest store, visit the Store Locator.

  • All sales of pre-owned merchandise, personalized/engraved jewelry, and special orders are final (sizing not included).


FREE Outlet Returns

Part of our commitment to a hassle-free shopping experience includes a simple return. Outlet locations jewelry exchanges and returns may be made within 30 days of purchase providing merchandise is in unaltered, as purchased condition. Watch exchanges and returns may be made within 30 days of purchase; if unworn (refer to Watch Assurance Plan). Returns/exchanges for product purchased at a HELZBERG DIAMONDS OUTLET location will only be accepted at OUTLET locations.