FREE and Easy Returns

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. For the location of your nearest store, visit the Store Locator.

FREE Online Returns

If there is no Helzberg Diamonds store conveniently located near you, or you decide you want to return your purchase using UPS, we will gladly arrange to have your purchase picked up by UPS - at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) and we'll send you a prepaid UPS label for your return. Please note that all jewelry returned using UPS must pass an inspection before we can issue any refund or exchange.

PAYPAL: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via our normal free online return process.

Gift Returns

We will gladly exchange a gift you received for another item(s) or for store credit within 60 days of the purchase date. Or we will be happy to refund the individual whose name is on the receipt within 60 days of the purchase, in the same method of payment used at the time of purchase. If the original purchaser paid cash, a check will be sent to the purchaser from our corporate office.