Helzberg Diamonds understands that your jewelry is very special to you, and you want to keep it in the best shape possible. And if something goes wrong, we know you want your jewelry repaired with care and returned as soon as possible. That's why all of our stores offer repair services, and many locations feature an on-site jeweler to take care of your repairs even faster.

Help your jewelry maintain its beautiful shine with routine jewelry inspection, maintenance and repair. With regular inspections, your jewelry will stay pristine by alerting you to potential problems that can be fixed before they turn into bigger issues. Depending on what you find, you may be able to repair the problem at home or it may be best to take it into a professional.

Inspect jewelry for damages

While it's advised to have jewelry professionally cleaned and inspected twice a year to protect against daily wear and tear, you should also regularly inspect your own jewelry between visits. This is especially true if you miss a recommended professional cleaning. When examining your jewelry, here's what you should look for:

  • Loose or missing diamonds and gemstones
  • Damaged or missing prongs, clasps or chains
  • Visible breaks
  • Uneven wear

Polish and Cleanings

Gold and diamonds can be cleaned with warm, soapy water. A jewelry brush is best, but a toothbrush will also help you clean between the settings. For tarnished sterling silver, use silver polish and a microfiber cloth. Other pieces of jewelry may need an ultrasonic jewelry cleaner.

Leave It to the Professionals

Although you might see DIY tips and tricks, it's best to leave your jewelry repairs to the professionals. Without the proper jewelry repair tools and expertise, your jewelry could be further damaged.

We offer a wide variety of repair services to keep your jewelry looking beautiful, including:

  • Ring sizing
  • Clasp repair
  • Rhodium plating
  • Prong repair
  • Pearl restringing
  • Chain and bracelet repair

Most in-store repairs can be completed within 7 business days. Please visit your local Helzberg store to talk to an associate about your specific repair needs. If you do not have a Helzberg store nearby, call 1-800-HELZBERG (1-800-435-9237) to speak with a Customer Care representative who will be happy to initiate the repair process.

See our full list of services
Stone Tightening
  • Tighten Loose Stones
  • Tighten Channel
Supply Head & Set
  • Round (.01 – 1.50)
  • Fancy (.01 – 1.50)
  • Tighten/Adjust Spring Ring, Lobster (8-12MM) &
  • Barrel Clasp (2.5-4MM)
Chain & Bracelet Repair
  • Shorten Chain/Bracelet
  • Straighten or Roll Out Kink
  • Solder Breaks
  • Add/Replace Figure B
  • Solder & Rebraid Chain/Bracelet
  • Polish Chain/Bracelet
  • Solder Charm On
  • Supply/Solder Jump Ring
  • Supply & Attach End Tab
Supply Head & Set
  • Round (.01 – 1.50)
  • Fancy (.01 – 1.50)
Earring Repairs
  • Resolder Post to Earring
  • Posts & Nuts
  • Friction/Screw/Lever Backs
Pearl & Bead Restringing
  • Unknotted Bracelets & Necklaces
  • Knotted Bracelets & Necklaces
  • Supply & Solder Bail
  • Engraving
  • Refurbishing
  • Rhodium Plating
  • Florentine/Satin Finishes
  • Remove Stones
Ring Sizing
  • 10K/14K Yellow/White Gold
  • 18K Yellow/White Gold
  • Platinum
  • Palladium
  • Sterling Silver
  • Solder Rings Together
  • Separate/Resolder Rings
  • Unsolder Rings
  • Solder Top & Bottom
  • Widen Jacket to Fit Solitaire
Replacing Shanks
  • 14K Gold
  • 18K Gold
  • Platinum
Shank Repairs
  • Breaks
  • Bends
  • Arthritic Beads
  • Finger Fit Shank
Tips & Prongs
  • Pull Stone
  • 1 Tip
  • 1 Prong (from base up)
  • Straighten Bent Prong
  • Rebuild "V" Prong
  • Rebuild Channel
Diamond & Stone Setting
  • Round Center & Side (.01 – 1.50)
  • Fancy Center & Side (.01 – .99)


"Huge shout out to the jeweler at Helzberg Diamonds for custom shaping and soldering my engagement ring to the wedding band enhancer so the diamonds on the side are still visible." -@blondandhearts via Facebook

If your jewelry is damaged, you want to feel confident that the store you choose will do a quality job fixing the issues and restoring your jewelry to pristine condition. Whether your jewelry is a family heirloom, a gift from a special occasion, a piece you found while traveling or a favorite accessory, you want to make sure the store you choose is reputable and will do a good job. All of our stores offer repair services, and many locations feature an on-site jeweler to take care of your repairs even faster. But if you are unable to find a store near you, we've provided some helpful tips to help you choose the best jewelry repair store.

History and reputation

You'll want to choose an established, accredited store that is known for being reliable. Consider how long the store has been in business and the overall impression it has in the community. You can also consult the Better Business Bureau to see if there have been any major complaints against the store.

Jewelry repair reviews

Reading online reviews can help you get a better sense of a jewelry store's reputation. You can find reviews in a variety of places online. First, the store itself may have reviews built directly into the site. Social media will allow you to see the general sentiment about a company. Yelp or Google+ are also great places to get reviews.


Depending on what piece of jewelry you are fixing, you'll want to investigate what types of certification the store has. For example, a brand may have certified store repair shops that they recommend. Double check your warranty – you may be required to take your jewelry to a preferred repair shop or risk violating your warranty.

Why it's important to pick the right jewelry repair store

When you choose your jewelry repair store, consider which store will thoroughly repair your jewelry and keep it looking beautiful. You want a store that can make repairs seamlessly so you can wear your jewelry confidently again. Plus, a reliable jeweler knows how to make repairs without diminishing the value of your jewelry.

Over time, jewelry experiences daily wear and tear. Find out what you can do to help extend the life of your jewelry.

  • Remove jewelry before physical activity – Avoid the risk of bumping, hitting or scratching your jewelry.
  • Remove jewelry before showering and putting on makeup – Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry.
  • Remove jewelry before doing dishes or entering a pool or spa – Exposing your jewelry to certain chemicals can cause color changes and structural damage.
  • Avoid pulling on chains and bracelets – Any kind of pulling on bracelets or chains causes stress, which can stretch and weaken the metal.
  • Keep your jewelry looking its best – Choose from our wide selection of our jewelry cleaner and storage options.