The Helzberg Diamonds Difference

What’s special about Helzberg Diamonds?

• We have over 270 beautiful, welcoming stores nationwide with highly trained gemologists and diamontologists.
• The exceptional quality of our jewelry is backed by an extensive 60 day guarantee.
• We offer a large selection of exclusive jewelry, as well as many unique collections.
• We hand-inspect every diamond used in our jewelry.
• We are known for extremely strict standards of diamond quality.
• We operate our business in a socially conscious, environmentally responsible way.
• Our 90-year history as a family-led company culminates in our affiliation with Berkshire/Hathaway and Warren Buffett.

Read more about our story, our guarantee, our customer service, and our corporate social responsibility. You can also learn a lot on our Frequently Asked Questions page.

About Pearls

Elegant, classic, and always appreciated

Pearls have always had something magic about them, and in many cultures they symbolize purity, love and virtue (though not necessarily in that order). Today they’re considered to be timeless, even sentimental gifts.

The pearl is the birthstone for June.

How pearls happen

Pearls are born when a bit of sand, an insect, or some other irritant lodges inside a mollusk’s shell, usually an oyster, usually an oyster. The oyster tries to protect itself by covering the offender with a beautiful, pearly substance called nacre. The oyster does this again and again until eventually, the nacre builds up enough to produce a pearl.

Unfortunately, pollution and over-fishing have made these rare accidents even rarer. So today, nearly all pearls are cultured pearls.

Pearl farmers simply insert small beads into hundreds of oysters to jump-start the natural process. The oyster gets busy coating the bead, and a cultured pearl is born. You can’t tell the difference between cultured and "natural" pearls without an X-ray.

Freshwater pearls

These are the most affordable pearls, and come in a huge array of shapes, sizes and natural or treated colors. While they used to be irregular in shape, today’s freshwater pearls are usually roundish in shape. They’re cultivated in freshwater streams, rivers and lakes in China Japan and the U.S.

Taking them home

Pearls’ rate only a 2 1/2 to 4 on the Mohs Hardness Scale. Surfaces can chip and they scratch rather easily. Time, intense light and dryness are not their friends, and neither are solvents, household cleaners, alcohol, many cosmetics and chlorine.

Visit the Learning Guide for more information on freshwater pearls.

Safe and Secure Shopping

Protecting your personal information is a top priority at Helzberg Diamonds. Our secure server software (SSL 3.0) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Furthermore, we guarantee that every transaction you make through Helzberg Diamonds' Online Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Helzberg Diamonds' Online Store. Read more details about this guarantee.

Also, since we value your privacy, it is our policy not to rent our mailing list or email list to anyone or any company - without exception! Read more about our Privacy Policy.

Shipping and Returns

Our packages are never marked with the Helzberg Diamonds name, and a signature is required on all deliveries. Every order is insured until someone signs for delivery. All orders over $1000 must be shipped to your billing address. These policies have made our online shopping experience safe, reliable and worry-free.

Read more about shipping.

Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. If you decide you want to return your online purchase using UPS, we will gladly arrange to have your purchase picked up by UPS - at no cost to you. Just call 1-800-606-2796 for an authorization number and instructions. Please note that all jewelry returned using UPS must pass an inspection before we can issue any refund or exchange.
NOTE: All purchases made in one of our store locations must be returned to the nearest store.