The Helzberg Diamonds Difference

What’s special about Helzberg Diamonds?

• We have over 270 beautiful, welcoming stores nationwide with highly trained gemologists and diamontologists.
• The exceptional quality of our jewelry is backed by an extensive 60 day guarantee.
• We offer a large selection of exclusive jewelry, as well as many unique collections.
• We hand-inspect every diamond used in our jewelry.
• We are known for extremely strict standards of diamond quality.
• We operate our business in a socially conscious, environmentally responsible way.
• Our 90-year history as a family-led company culminates in our affiliation with Berkshire/Hathaway and Warren Buffett.

Read more about our story, our guarantee, our customer service, and our corporate social responsibility. You can also learn a lot on our Frequently Asked Questions page.

About Diamonds

The ultimate gemstone

Its name comes from the Greek adamas, unconquerable. It was prized by ancient Indians and Roman emperors. Even today, when 8 out of 10 American men pop the question, a diamond is the gemstone they hold in their nervous hands.

Diamond is the birthstone for any lucky person born in April, but of course diamonds are given year-round for important occasions and "just because".

4 Cs

Diamonds are graded on the 4 Cs — color, cut, clarity and carat. To learn more about the 4 Cs of diamonds, visit the Learning Guide and view our videos on each of the 4 Cs, or use our interactive tools to gain a better understanding of diamond quality.

Taking it home

Diamonds rate a 10 on the Mohs Hardness Scale, the highest rating available. They resist scratching, breaking and chipping extremely well.

Due to the hardness of diamonds, don’t store them with your other fine jewelry; they could scratch softer gems. Diamonds are best kept in soft pouches inside your regular jewelry box.

Clean diamonds once a week by mixing one part ammonia to six parts water, and gently scrub your diamond with a soft brush, taking care not to scratch the metal. Every six months, bring your diamond to a Helzberg Diamonds store for a free professional cleaning and inspection.

Visit the Learning Guide for more information on diamonds.

About Stainless Steel

Stainless steel makes everything look sharp

Stainless steel doesn’t rust and it won’t discolor some skin types. It has the look of platinum but is 1,000 times stronger and a fraction of the price.

Men have always been drawn to the look of stainless steel–particularly in cufflinks and watches. Today stainless steel jewelry is hip and a hot growing trend.

Visit the Learning Guide for more information on stainless steel.

Safe and Secure Shopping

Protecting your personal information is a top priority at Helzberg Diamonds. Our secure server software (SSL 3.0) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Furthermore, we guarantee that every transaction you make through Helzberg Diamonds' Online Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Helzberg Diamonds' Online Store. Read more details about this guarantee.

Also, since we value your privacy, it is our policy not to rent our mailing list or email list to anyone or any company - without exception! Read more about our Privacy Policy.

Shipping and Returns

Our packages are never marked with the Helzberg Diamonds name, and a signature is required on all deliveries. Every order is insured until someone signs for delivery. All orders over $1000 must be shipped to your billing address. These policies have made our online shopping experience safe, reliable and worry-free.

Read more about shipping.

Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. If you decide you want to return your online purchase using UPS, we will gladly arrange to have your purchase picked up by UPS - at no cost to you. Just call 1-800-606-2796 for an authorization number and instructions. Please note that all jewelry returned using UPS must pass an inspection before we can issue any refund or exchange.
NOTE: All purchases made in one of our store locations must be returned to the nearest store.