What’s special about Helzberg Diamonds?
Read more about our story, our guarantee, our customer service, and our corporate social responsibility. You can also learn a lot on our Frequently Asked Questions page.
Silversmithing is an ancient art that, like crafting gold, dates back to the Egyptian empires. Throughout history, silver has been valued for its luster and utility, and was particularly prized by native people in Mexico, Peru, and the American West.
Like gold, silver is so soft it often needs to be alloyed, usually with copper. Sterling silver is 92.5% silver and 7.5% copper.
The easiest way to get rid of a dulling coat of tarnish from your silver jewelry is to polish it right away with a product designed to remove tarnish. Store your silver jewelry in a pouch, separate from your other jewelry to minimize scratching. Be particularly careful to remove your silver when you’re cleaning with chemicals or swimming in a pool. Chlorine and other chemicals can damage silver permanently.
Visit the Learning Guide for more information on sterling silver.
Protecting your personal information is a top priority at Helzberg Diamonds. Our secure server software (SSL 3.0) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
Furthermore, we guarantee that every transaction you make through Helzberg Diamonds' Online Store will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Helzberg Diamonds' Online Store. Read more details about this guarantee.
Also, since we value your privacy, it is our policy not to rent our mailing list or email list to anyone or any company - without exception! Read more about our Privacy Policy.
Our packages are never marked with the Helzberg Diamonds name, and a signature is required on all deliveries. Every order is insured until someone signs for delivery. All orders over $1000 must be shipped to your billing address. These policies have made our online shopping experience safe, reliable and worry-free.
Read more about shipping.
Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. If you decide you want to return your online purchase using UPS, we will gladly arrange to have your purchase picked up by UPS - at no cost to you. Just call 1-800-606-2796 for an authorization number and instructions. Please note that all jewelry returned using UPS must pass an inspection before we can issue any refund or exchange. NOTE: All purchases made in one of our store locations must be returned to the nearest store.
