Do I have to sign in to make a purchase?
No, you can shop as a guest. Signing in will allow you to check the status of your order and help make your checkout faster on future purchases.
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, contact Customer Service. If you created an account when you were checking out, you can check your status online. Simply visit My Account to see information about your order.
How do I cancel my online Helzberg order?
Unfortunately, we can't change your order once it's been submitted.
Why does the order amount show as “pending” with my financial institution?
Order amounts will show as “pending” status until the amount has been cleared through your financial institution. When we process payment electronically, we send the amount to the bank to make sure that the account is valid and the funds are available. Helzberg does not actually collect the money until your order ships. At this time, the charge should no longer display as “pending”.
How is sales tax calculated?
State sales tax will be charged based on the tax requirements in your state.
Can I ship to an address that is different from my billing address?
Yes, we will ship to a different address than the billing address. Keep in mind that we are unable to ship to P.O. Boxes.
Can I order something online and pick it up in a store?
Look for items with the Pick Up In-Store option and choose your preferred location to pick it up in-store for FREE. Once you fill out the form and receive an email confirming your order is ready, go to your chosen store and we will have your order waiting for you. That’s all there is to it!
What does Helzberg warranty cover?
FOR 60 DAYS: You may receive a refund or exchange your purchase in-store or online. There is a 30-day return or exchange privilege in our Outlet stores, providing that the merchandise is in unaltered, as-purchased condition. Watch exchanges and returns can be made within 30 days of purchase if unworn, not sized, complete with the original packaging, manufacturer’s warranty materials, and your sales receipt.
FOR 12 MONTHS: We guarantee the material and workmanship of your purchase. We will repair or replace your mounting without charge if any defects are found during this period. If your jewelry becomes damaged as a result of manufacturer defect, Helzberg Diamonds will repair or replace the item, at our option, without charge. Guarantee excludes normal wear and tear and all damage caused by abuse.
Is it safe to have fine jewelry sent through the mail?
We know how important your purchase is, so we've implemented several policies to ensure that your order will arrive safe and sound. For example, we ship every order through UPS. Our packages are never marked with the Helzberg Diamonds name, and a signature is required on all deliveries over $1000. These policies have made our online shopping experience safe, reliable and worry-free.
What if my jewelry gets lost in the mail?
While we take every precaution to ensure that your order arrives safely, sometimes something unexpected happens. Until someone signs for delivery, your order is insured, meaning you'll be reimbursed if it doesn't arrive.
What are your shipping costs?
See our full list of shipping options here.
My billing address is an APO/FPO, but I want to send an order to an address state side; can I do this?
Yes, we can deliver to US addresses if your billing address is an APO/FPO.
Do you ship orders outside of the US?
We currently only ship within the United States. We do ship to APO & FPO addresses via USPS Priority Mail.
Will a signature be required for delivery?
Signatures are required on all orders over $1000. Other signature requirements may be determined by the military postal service.
I am posted overseas, can my shipment from Helzberg Diamonds be sent via APO/FPO to my location?
Yes, we ship orders going to APO address with all documentation needed for Customs clearance via APO mail system. Orders shipped overseas via APO/FPO are subject to the destination country's restrictions on prohibited items, but are not subject to local duty or sales tax.
My billing address is APO/FPO, but I want to ship to a different address. Can I send it to my local address even if it doesn't match my billing address?
Yes; we can deliver to US addresses even if your billing address is APO/FPO.
Does Helzberg offer weekend delivery?
We offer standard delivery, expedited delivery and express delivery shipping options. You can view estimated delivery dates on individual product pages. Helzberg also offers pick up in-store. Order online and pick up your jewelry at your closest Helzberg store for FREE!
What is your return policy?
Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege for domestic orders. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches, in like-new condition).
- All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
- We cannot be responsible for jewelry handled inappropriately outside of our services.
- Shipping charges are non-refundable.
If there is no Helzberg Diamonds store located near you just call 1-800-435-9237 for instructions.
PayPal: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via our free online return process.
Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. For the location of your nearest store, visit the Store Locator. All purchases made in one of our store locations must be returned to the nearest store location.
Jewelry exchanges and returns may be made within 30 days of purchase providing merchandise is in unaltered, as purchased condition. Watch exchanges and returns may be made within 30 days of purchase; if unworn (refer to Watch Assurance Plan). Returns/exchanges for product purchased at a HELZBERG DIAMONDS OUTLET location will only be accepted at OUTLET locations.
Can I return an item I purchased online to a store location?
Yes, you can return any item purchased online to a store location. For the location of your nearest store, visit the Store Locator.
Can I return an item I purchased in a store location online?
All purchases made in one of our store locations must be returned to the nearest store location.
Can I return an item I purchased in an OUTLET location at another Helzberg Diamonds location?
Exchanges/Returns for product purchased at a HELZBERG DIAMONDS OUTLET location will only be accepted at OUTLET locations.
How do I return a gift?
We will gladly exchange a gift you received for another item(s) or for store credit within 60 days of the purchase date. Or we will be happy to refund the individual whose name is on the receipt within 60 days of the purchase, in the same method of payment used at the time of purchase. If the original purchaser paid cash, a check will be sent to the purchaser from our corporate office.
I need to return or exchange a product. Do I have to return the Gift With Purchase (GWP) I received as well?
Merchandise cannot be returned for full refund without the Gift With Purchase (GWP) product in the original unopened package.
Need your order fast or want to keep it hush-hush?
Order online and pick it up at your closest Helzberg store for FREE.
When will my credit card be charged for in-store pickup?
You will pay for your order during online checkout.
If a product is out of stock online, can I still buy it?
If an item is out of stock online, it may still be available in a nearby Helzberg Diamonds store. Next to the jewelry image, it will say "OUT OF STOCK". Just contact us or visit a store near you, provide the item number for the piece of jewelry you are interested in, and we'll be happy to help you find it.
How do I know what size ring to order?
If you're buying a ring as a surprise, you'll earn major points for getting it in the right size! Click here to read some of our tips on estimating someone's ring size. If it's not a surprise, you can still use our handy ring sizer to determine someone's exact ring size. Even better, you can have one of our jewelry professionals do a ring fitting in-store.
Can my ring be sized at a local Helzberg Diamonds store?
Helzberg Diamonds can alter the size of nearly any ring you purchase. The charge for ring sizing varies according to the specific piece you've purchased.
Are all Helzberg Diamonds products online?
At Helzberg Diamonds, we're known for our vast selection. However, to make your online shopping experience a little easier we haven't put every single item on our web site. Our stores can sometimes have additional styles, metal colors, stone options, and more to choose from -- so if you don't see what you're looking for online, we encourage you to contact us or visit a store.
Will you clean and inspect the jewelry that I buy online?
Of course! Just bring your jewelry into your favorite Helzberg Diamonds store for a FREE cleaning and inspection. It's a good idea to do this every six months. Not only will your jewelry be better maintained, but your lifetime guarantee will remain valid if you have your inspection card signed every six months.
What if there's a pricing error on the site?
If a pricing error were to occur, there is no attempt to unlawfully harm any customer. If an error is made, we will try to correct it as quickly as possible. According to common law advertising, when an order is requested online, it is not a binding agreement according to the court system. It is never our intent to advertise with incorrect pricing, but unfortunately mistakes can and do happen. Until an order is shipped, a contract has not been entered into. If a pricing error occurred and we as a company did not correct the error prior to the order shipping, then we would honor any pricing error.
Does Helzberg Diamonds sell loose diamonds?
Yes, Helzberg Diamonds sells loose diamonds. Browse thousands of loose diamonds on Helzberg.com to find that one that is unique to you or that special person you’re buying it for. Finding your diamond has never been easier.
How can I determine my ring size?
The best way to get an accurate measurement of your finger is to visit your nearest Helzberg Diamonds Store, where our trained associates will help you determine your correct size. If you can't make it in to see us, you can use our easy ring size guide.
Does Helzberg offer online coupons?
Helzberg Diamonds offers a variety of special deals and limited-time special offers to help make your purchase extraordinary for you and your loved ones!
Do you send gift receipts?
All Helzberg Diamonds online packages come with receipts that do not display the purchase amount. You can still use this receipt in the event you need to return or exchange your purchase.
Do you sell gift cards online?
You may purchase gift cards online or in-store. Give the gift that can't go wrong. It's easy to purchase and fun to redeem. Gift cards are available in $25 increments up to $500. The Helzberg Diamonds gift card can be redeemed at any Helzberg Diamonds retail location. At this time, it cannot be redeemed online. The Helzberg Diamonds gift card has no expiration date and no usage or monthly maintenance fees.
Does Helzberg Diamonds offer gift wrapping?
Most jewelry items arrive in a FREE signature Helzberg Diamond's box or pouch. Select exclusive collections offer distinctive packaging and are featured on the individual product pages. All packaging reflects the same distinctive styling and quality as the jewelry that you have selected.
Does Helzberg Diamonds engrave jewelry?
Yes, Helzberg Diamonds offers a great selection of jewelry that can be engraved. Visit your nearest Helzberg Diamonds Store, or shop engraved rings, engraved necklaces and engraved bracelets on Helzberg.com.
How do I apply for a Helzberg Diamonds card or other financing options?
We want to help you make your Helzberg Diamond purchase. If you are interested in learning more about the Helzberg Diamond Credit Card and the other financing options we offer, we are here to help!
How do I cancel my Helzberg Diamonds Credit Card?
To cancel your Helzberg Diamonds Credit Card, please login to your account.
Does Helzberg Diamonds offer jewelry insurance?
At Helzberg Diamonds, we understand that a jewelry purchase is an investment in yourself or in someone you care for, so we stand behind your purchase with a guarantee which demonstrates to you that we believe in the quality of our jewelry and value your continued business. Developed at the request of our customers, the Helzberg Diamonds Lifetime Care Plan is an extension of this commitment.
If you're interested in learning about our Gold Purchase Program, we can help.
Who do I contact if I forget my password for My Account?
If you forget your password, just visit My Account and click forgot your password? We'll send you instructions on how to set up a new password.
I requested a new password but didn't receive it.
Check the spam and junk mail folders in your email program. If you don't find our email, contact us.
Why can’t I access my Helzberg Diamonds Credit Card account on my Helzberg.com account?
The Helzberg Diamonds Credit Card is offered by Helzberg Diamonds through Capital One Financial Corporation. When accessing your credit card account, you are signing into Capital One’s secured website.
Your Helzberg.com account can be accessed via the Account Login link on the Helzberg.com website.
Who do I contact if I forget my password to access my Helzberg Diamonds Credit Card account?
You can write us at:
P.O. Box 30258
Salt Lake City, UT 84130-0258
Can you help me learn about the jewelry I’m interested in purchasing?
Of course! Whether you’re searching for an engagement ring or buying a special gift, check out our education section online. If you want to speak with one of our jewelry experts, contact our customer service team or visit your local store.