FREE ONLINE RETURNS

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege for domestic orders. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches, in like-new condition).

  • All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
  • We cannot be responsible for jewelry handled inappropriately outside of our services.
  • Shipping charges are non-refundable.


If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.*

PayPal: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via our free online return process.

FREE STORE RETURNS

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege for domestic orders. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.*

  • All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
  • We cannot be responsible for jewelry handled inappropriately outside of our services.

FREE OUTLET RETURNS

Part of our commitment to a hassle-free shopping experience includes a simple return for domestic orders. Outlet jewelry exchanges and returns may be made within 30 days of purchase, providing merchandise is in unaltered, as-purchased condition. Watch exchanges and returns may be made within 30 days of purchase, if unworn (refer to Watch Assurance Plan). Returns/exchanges for product purchased at a Helzberg Diamonds Outlet location will only be accepted at Helzberg Diamonds Outlet locations.

INTERNATIONAL RETURNS

International orders are not eligible for free returns. If, for any reason, you decide to return or exchange your purchase, Helzberg Diamonds offers a 60-day return period on international orders (30 days for unworn watches, in like-new condition) with some restrictions including those noted below. Contact us and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

  • All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
  • We cannot be responsible for jewelry handled inappropriately outside of our services.
LEARN MORE ABOUT INTERNATIONAL SHIPPING