Helzberg Diamonds COVID-19 (Coronavirus) FAQ

ARE YOUR STORES OPEN?

Most stores are now open. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.

HOW ARE YOU KEEPING CUSTOMERS SAFE WHILE SHOPPING IN YOUR STORES?

We’ve put the following measures in place:

• Masks and daily health screenings are required for Associates; anyone with a fever, cold or flu-like symptoms is required to stay home
• Sanitizing jewelry, countertops and other surfaces after every interaction along with a daily deep cleaning of the store

We ask that customers:

• Wear a protective mask – we’re happy to provide one if needed
• Keep 6 feet between you and others
• Wash or sanitize your hands frequently
• Not visit if you have flu-like symptoms

I’M DUE TO HAVE MY 6-MONTH JEWELRY INSPECTION. WHAT WILL HAPPEN TO MY LIFETIME CARE PLAN IF I CAN’T MAKE IT IN?

Jewelry inspections are now available. If you are not comfortable coming in for an inspection at this time, please contact your store to arrange an extension.

DO YOU OFFER CURBSIDE PICKUP?

Yes, check our store locator for availability.

MY ONLINE ORDER HASN’T ARRIVED YET. WHEN WILL I GET IT?

We are experiencing some shipping delays because of disruptions related to our country’s response to COVID-19. We are continuing to process and ship orders as soon as possible.

I’M NOT SEEING THE PRODUCT I WANT ANYMORE, OR IT SHOWS OUT OF STOCK, WILL YOU BE GETTING MORE IN?

COVID-19 is having an impact across the world. Because of this, some products may become unavailable or delayed. Please check back frequently. As the risks subside, inventory will be replenished.

WHAT IF MY QUESTIONS AREN’T ANSWERED HERE?

For other questions, our Customer Care team is available via chat or by calling 1-800-435-9237 Monday through Friday 8am to 8pm CST, Saturday 10am to 4pm CST and Sunday 12pm to 6pm CST.