Helzberg Diamonds COVID-19 (Coronavirus) FAQ

WHY DID YOU CLOSE YOUR STORE LOCATIONS?

Out of love and concern for our customers, our associates and their families, around the COVID-19 pandemic, we temporarily closed all stores.

WHEN WILL YOUR STORES RE-OPEN?

We’re taking a phased approach, re-opening stores when it’s allowed by state and local authorities, when we’re prepared with adequate staff, when we’ve implemented the right safety measures and protocols, and can confidently ensure the safety and well-being of our customers and associates. We appreciate your patience and look forward to seeing you in our stores again soon.

Select stores in Arizona, Colorado, Florida, Indiana, Kansas, Minnesota, Missouri, Nebraska, New Mexico, North Carolina, Ohio, Oklahoma, South Dakota and Texas are now open.

We expect to have nearly 100 stores re-opened by the end of May. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.

HOW ARE YOU KEEPING CUSTOMERS SAFE WHILE SHOPPING IN YOUR STORES?

We’ve put the following measures in place:

Masks and daily health screenings are required for Associates; anyone with a fever, cold or flu-like symptoms is required to stay home
Sanitizing jewelry, countertops and other surfaces after every interaction along with a daily deep cleaning of the store

We ask that customers:

Wear a protective mask – we’re happy to provide one if needed
Keep 6 feet between you and others
Wash or sanitize your hands frequently
Not visit if you have flu-like symptoms

I NEED TO MAKE A RETURN. WHAT HAPPENS IF IT’S PAST THE RETURN PRIVILEGE DATE WHEN THE STORES RE-OPEN?

The return privilege will be extended by as many days as our stores are temporarily closed. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.

WHAT IS THE STATUS OF MY JEWELRY THAT I DROPPED OFF TO BE REPAIRED?

As stores are re-opened, we’ll reach out to customers to let them know when their jewelry is ready for pickup. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available. Thank you for your patience. We look forward to seeing you in our stores again soon.

I’M DUE TO HAVE MY 6-MONTH JEWELRY INSPECTION. WHAT WILL HAPPEN TO MY LIFETIME CARE PLAN IF I CAN’T MAKE IT IN?

We are waiving jewelry inspections during this time. There is no risk of your warranty lapsing. As our stores re-open and the concerns around COVID-19 lessen, we will offer jewelry inspections again. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.

MY STORE ORDERED MY JEWELRY. WHAT WILL HAPPEN WITH IT?

We are experiencing some shipping delays because of disruptions related to our country’s response to COVID-19. We are continuing to process and ship orders as soon as possible. If a store closing impacts your order, we have begun a phased re-opening of our stores and will contact you by email with any updates to your order status.

WILL YOU HAVE CURBSIDE PICKUP AVAILABLE WHEN YOUR STORES RE-OPEN?

As we re-open stores, no-contact curbside pickup will be available. Check store availability for the item you are looking for.
Check curbside pickup availability in your area.

MY ONLINE ORDER HASN’T ARRIVED YET. WHEN WILL I GET IT?

We are experiencing some shipping delays because of disruptions related to our country’s response to COVID-19. We are continuing to process and ship orders as soon as possible.

I’M NOT SEEING THE PRODUCT I WANT ANYMORE, OR IT SHOWS OUT OF STOCK, WILL YOU BE GETTING MORE IN?

COVID-19 is having an impact across the world. Because of this, some products may become unavailable or delayed. Please check back frequently. As the risks subside, inventory will be replenished.

HOW DO I MAKE A LAYAWAY PAYMENT?

Layaway payment requirements are suspended at this time. As our stores re-open and concerns lessen, you can come in to make a payment without any risk of losing your layaway item. Check our store locator for the most up-to-date information on your favorite store’s status, current hours and services available.

CAN THE STORE BE OPENED TO MAIL MY ITEM TO ME?

While we have begun a phased re-opening of our stores, we are unfortunately unable to access items at stores that remain temporarily closed at this time. Check our store locator for the most up-to-date information on your favorite store’s status, current hours and services available.

WHAT IF MY QUESTIONS AREN’T ANSWERED HERE?

For other questions, our Customer Care team is available via chat or by calling 1-800-435-9237 Monday through Friday 8am to 8pm CST, Saturday 10am to 4pm CST and Sunday 12pm to 6pm CST.