Please reach out to our Customer Care Team for alternate options. They can be reached at 1-800-435-9237 and at firstname.lastname@example.org. You can also reference our return policy listed below:
We try to offer a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. Please note: all sales of pre-owned merchandise, personalized/engraved jewelry, and special orders are final(sizing not included). If there is no Helzberg Diamonds store conveniently located near you, or you decide you want to return your purchase using UPS, we will gladly arrange to have your purchase picked up by UPS - at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) and we'll send you a prepaid UPS label for your return. PayPal purchases must be returned through Helzberg.com via our normal free online return process.