The Helzberg Diamonds Jewelry Guarantee provides you with these assurances:
A 60-day return or exchange privilege In-Store
A 60-day return privilege Online
A 30-day return or exchange privilege in our OUTLET stores of purchases providing merchandise is in unaltered, as purchased condition
For In-Store and Online purchases for 12 months from your date of purchase: We guarantee the mounting for your diamond, natural sapphire, ruby, or emerald against all defects in material or workmanship. We will repair or replace your mounting without charge if any defects are found during this period. If your gold or jewelry becomes damaged as a result of manufacturer defect, Helzberg Diamonds will repair or replace the item, at our option, without charge. Guarantee excludes all damage caused by abuse or normal wear.
We also offer our Lifetime Care Plan for a one time purchase. Our LCP is our premier guarantee offering the highest level of protection for your jewelry. The Lifetime Care Plan works in conjunction with our Jewelry Guarantee to protect every aspect of your jewelry, from the mounting and prongs to the stones themselves.