Contact Us

Do you have questions? We have answers! Try browsing through our Frequently Asked Questions, where we cover everything from shopping to shipping to gift wrap and returns.
Can't find your question there? No problem - we love hearing from our customers. Send us your general questions or comments by email via our Customer Service Form.

You can also write to us at:
Helzberg Diamonds
1825 Swift
North Kansas City, Missouri 64116

Contact a store near you:
800-HELZBERG (800-435-9237)

Or call us at:
Customer Service: 1-800-606-2796
Hours 8am - 5pm CST
Monday - Friday

Should you have specific questions or comments about your Helzberg Diamonds Credit Card Account beginning with 2026 :

You can contact us online via "e-care".

You can write us at:
HSBC Retail Services
P.O. Box 15521
Wilmington, DE 19850-5521

Or call us at:
Customer Service 1-866-435-7906

Should you have specific questions or comments about your Helzberg Diamonds Credit Card Account beginning with 6035 or 7752 :

You can write us at:
Helzberg Diamonds Credit Account
P.O. Box 8181
Gray, TN 37615-8181

Or call us at:
Customer Service 1-800-767-8038