helzberg Jewelry care plans & warranties

how to sign-up for our care plans

Join our Lifetime Care Plan, Three-Year Jewelry Care Plan and Three-Year Watch Care Plan with an applicable jewelry purchase in-store or online. Simply add the corresponding care plan offered on the product page or at checkout for eligible items.

using & maintaining your care plan

Applicable inspections and eligible repairs and services are included in the purchase price of your plan. To use your plan, drop off any jewelry covered by a care plan at your nearest Helzberg Diamonds location. You will be notified when inspections and repairs are complete and your item is ready for pickup.

• Lifetime Care Plan: The Lifetime Care Plan is available for use from the date of purchase and for the life of your jewelry piece. Your receipt will indicate the plan. To maintain this care plan, you must have your jewelry inspected at your nearest Helzberg Diamonds location starting six months after the date of purchase and every six months thereafter. We will email a reminder to your email address on file prior to each inspection due date. After each inspection (or recommended cleaning), an associate will update your account to verify you have met the requirements needed to keep your care plan active. Terms and Conditions (Effective 6/10/2025).

• Three-Year Care Plan: The Jewelry Care Plan is available for use up to three years from the date of purchase. There are no inspections required to maintain this plan. Reference the plan number provided at purchase for any covered inspections or repairs. Three-Year Jewelry Care Plans are not eligible for renewal. Terms and Conditions (Effective 6/10/2025).

• Three-Year Watch Care Plan: The Watch Care Plan is available for use up to three years from the date of purchase. There are no inspections required to maintain this plan. Watch Care Plans are not eligible for renewal. Terms and Conditions (Effective 10/21/2025); not necessary to complete form to confirm care plan contract after purchase online or in-store.

Terms and Conditions for lifetime care plans purchased prior to 4/1/2024.

Terms and Conditions for lifetime care plans purchased prior to 6/10/2025.

Terms and Conditions for three-year care plans purchased prior to 4/1/2024.

Terms and Conditions for three-year care plans purchased prior to 6/10/2025.

Terms and Conditions for three-year watch care plans purchased prior to10/21/2025.

repairs & services covered by our plans

• Care Plan: Covers jewelry inspections, cleanings and eligible repairs and services (both parts and labor) due to normal wear consistent with the conditions for which a piece was designed. This includes coverage available in the manufacturer’s warranty (except as limited by the Addenda in this Lifetime Care Plan and applicable state law). Eligible repairs and services include shortening diamond bracelets; sizing or re-shanking rings; replacing lost or damaged gemstones; restringing pearls; replacing broken clasps; repairing worn or broken chains, earring posts and prongs.

• Three-Year Care Plan: Covers precious engraved and alternative metal bands including the replacement of bands that can’t be sized due to metal type or design. In addition to replacing bands for a different size, the plan covers the replacement of broken or damaged bands (due to normal wear) and lost or damaged gemstones.

• Three-Year Watch Care Plan: Covers eligible watch repairs and services (both parts and labor) for three years from the date of purchase. Eligible repairs and services include restoration services of faulty workmanship or damaged crowns, stems, or crystals. Refurbishment or replacement of leather, rubber, or metal watch straps/bands up to one(1) time per 12-consecutive months.

Learn more about jewelry repair services

our plans do not cover repairs & services to:

• Jewelry that has been damaged as a result of excessive or abusive treatment or consequential damage resulting from any delay in our repairing the jewelry

• Jewelry that has been repaired by a store other than Helzberg Diamonds

• Loss or theft of jewelry; regardless of cause

• Watch that has been damaged as a result of excessive or abusive treatment, including water damaged if used under conditions which exceed the manufacturer's water resistance guidelines

• Scratches on bracelet or clasp that do not impede the functionality

• Watch that has been repaired or serviced by an unauthorized service center

• Loss or theft of watch; regardless of cause