helzberg care plans & warranties
At Helzberg, we understand an investment in fine jewelry is an investment in yourself or someone special. Our care plans demonstrate our commitment to helping customers feel confident in their purchases by covering repairs and inspections. Select jewelry pieces qualify for our Lifetime Care Plan, Three-Year Jewelry Care Plan and Three-Year Watch Care Plan.
how to sign-up for our care plans
Join our Lifetime Care Plan, Three-Year Jewelry Care Plan and Three-Year Watch Care Plan with an applicable jewelry purchase in-store or online. Simply add the corresponding care plan offered on the product page or at checkout for eligible items.
using & maintaining your care plan
Applicable inspections and eligible repairs and services are included in the purchase price of your plan. To use your plan, drop off any jewelry covered by a care plan at your nearest Helzberg Diamonds location. You will be notified when inspections and repairs are complete and your item is ready for pickup.
Lifetime Care Plan: The Lifetime Care Plan is available for use from the date of purchase and for the life of your jewelry piece. An inspection card is provided at purchase. To maintain this care plan, you must have your jewelry inspected at your nearest Helzberg Diamonds location starting six months after the date of purchase and every six months thereafter. After each inspection (or recommended cleaning), an associate will update your inspection card to verify you have met the requirements needed to keep your care plan active.
Three-Year Jewelry Care Plan: The Jewelry Care Plan is available for use up to three years from the date of purchase. There are no inspections required to maintain this plan. Reference the plan number provided at purchase for any covered inspections or repairs. Three-Year Jewelry Care Plans are not eligible for renewal.
Three-Year Watch Care plan: The Watch Care Plan is available for use up to three years from the date of purchase. There are no inspections required to maintain this plan. Reference the plan number provided at purchase for any covered inspections or repairs. Watch Care Plans are not eligible for renewal.
repairs & services covered by our plans
Lifetime Care Plan: Covers jewelry inspections, cleanings and eligible repairs and services (both parts and labor) due to normal wear consistent with the conditions for which a piece was designed. This includes coverage available in the manufacturer’s warranty (except as limited by the Addenda in this Lifetime Care Plan and applicable state law). Eligible repairs and services include shortening diamond bracelets; sizing or re-shanking rings; replacing lost or damaged gemstones; restringing pearls; replacing broken clasps; repairing worn or broken chains, earring posts and prongs.
Three-Year Jewelry Care Plan: Covers precious engraved and alternative metal bands including the replacement of bands that can’t be sized due to metal type or design. In addition to replacing bands for a different size, the plan covers the replacement of broken or damaged bands (due to normal wear) and lost or damaged gemstones.
Three-Year Watch Care plan: Covers eligible watch repairs and services (both parts and labor) for three years from the date of purchase. Eligible repairs and services include addressing defective or damaged crowns, stems, crystals, bands or clasps. A one-time cosmetic refurbishment option is also included.
our plans do not cover repairs & services to:
Jewelry that has been damaged as a result of excessive or abusive treatment
Jewelry that has been repaired by a store other than Helzberg Diamonds
Loss or theft of jewelry
Damage to jewelry resulting from loss, theft or any consequential damages or loss of use resulting from broken or damaged jewelry or from any delay in our repairing the jewelry
Watches with minor scratches or nicks caused by normal wear