free shipping and returns
We want you to love what you buy, and offer free shipping and returns to make your shopping more enjoyable. Find everything you need to know about shipping, delivery, in-store pick-up, and free returns on this page.
We currently offer free ground shipping with purchases of $99 or more on all orders within the continental U.S. Need it faster? Select Expedited shipping or Express shipping at checkout.
NEED IT BY CHRISTMAS?
Select stores offer same-day delivery ($19.95) within 20 miles of your delivery zip code.
Once your order is ready to be delivered, you’ll receive communication via email and text message with more specific information. Orders placed after 12 pm (noon) may not arrive until the following day.
Items that do not qualify for same-day delivery include:
Rings other than a women’s stock size 7 and men’s stock size 10
Personalized and engraved items
Shopping for a last minute gift or want to keep it hush-hush? Order online and pick up your jewelry at your closest Helzberg store for free. Simply look for items with the “FREE Store Pickup” option and choose your preferred location at checkout.
No-contact curbside pickup is also available. Check availability in your area.
shipping to hawaii and alaska
All orders sent to Hawaii or Alaska require additional time to deliver, and will ship via standard delivery. These items cannot be guaranteed to a date and are not eligible for expedited or express delivery.
Our delivery policies ensure your order is safe and worry-free:
We require a signature on all deliveries over $1000.
There is no reference to Helzberg Diamonds on the outer carton of your package.
You are welcome to use different billing and shipping addresses.
Helzberg Diamonds offers a variety of special deals and limited-time special offers to help make your purchase extraordinary for you and your loved ones! Click the link below to view our current promotions and offers.exclusive offers & deals
College students, military members, and first responders can receive additional discounts at Helzberg Diamonds. It’s just our small way of saying thanks.see all special discounts
free returns and exchanges
We want you to feel the love with your Helzberg Diamonds purchase. So if you’re not satisfied with your purchase, we’ll happily offer a refund or exchange within 30 days of purchase.
Simply return your purchase in unworn, new condition*, along with the receipt, and any physical grading reports that came with the item. Watches must also include the original packaging and manufacturer’s warranty documents (please refer to Watch Assurance Plan).
Online Order Returns
Call or Chat – Simply call 1-800-435-9237, or click the chat icon, to arrange for a free shipping return label.
Store Locations – If you live near any store location they will gladly be able to assist you with your online return.
*Merchandise in unworn, new condition must be free of any signs of wear including, but not limited to, scratches, blemishes, scuffs, etc.
Exceptions to Return Policy
All sales of pre-owned merchandise (including Rolex watches) or customized/engraved jewelry are final.
Custom design fees and shipping charges are non-refundable.
Pay Pal orders cannot be returned in-store; contact Customer Care at 1-800-435-9237 for a free shipping label.
If a free gift with purchase was received, it must be returned unopened to receive full credit.
Gift cards received as a gift with purchase are not returnable.
Returns associated with the gift with purchase gift card will be less the gift card amount.
Lifetime Care Plan returns are made in accordance with the terms of the Plan.
All refunds for purchases, or deposits, will be issued to the original form of payment. Cash, check, or travelers check; We send a check from our corporate office to the address on file for the individual whose name is on the receipt. Please allow 15 business days for mailing.
Watches that have been sized are considered final sale.
FOR 12 MONTHS: We guarantee the material and workmanship of your purchase. We will repair or replace your mounting without charge if any defects are found during this period. If your jewelry becomes damaged as a result of a manufacturer defect, Helzberg Diamonds will repair or replace the item without charge. Guarantee excludes normal wear and tear and all damage caused by abuse.
If there is not a Helzberg Diamonds store located near you just call 1-800-435-9237 for return instructions.