Lifetime Care Plan
At Helzberg Diamonds we understand that you're purchasing more than just jewelry - you're showing someone they're loved. And since that love is everlasting, we want to make sure your jewelry lasts a lifetime. That's why we developed our Lifetime Care Plan - a comprehensive plan that covers all inspections, cleanings and normal wear repairs for the life of your jewelry.
Our Lifetime Care Plan is our premier guarantee offering the highest level of protection for your jewelry. The Lifetime Care Plan works in conjunction with our Jewelry Guarantee to protect every aspect of your jewelry, from the mounting and prongs to the stones themselves.
The cost of your Lifetime Care Plan is based on the original retail value of your jewelry purchase. View Cost Chart.
Our Lifetime Care Plan covers a variety of services and repairs over the lifetime of your jewelry, all for a one-time cost that is sure to pay for itself many times over.
With a Lifetime Care Plan, these and many other repair costs are covered in your one-time plan cost. This can be especially valuable on engagement rings and other diamond jewelry that may require multiple services throughout their lifetime. Please note that none of our guarantees, including Lifetime Care Plan, cover complete loss.
The Lifetime Care Plan option will be presented to you in your shopping bag as you're reviewing your selection(s). Simply click on "Add Lifetime Care Plan" to purchase the plan for that piece of jewelry.
The Lifetime Care Plan covers all inspections, cleanings and normal repairs for the lifetime of your jewelry, including:
- Worn or broken prongs
- Broken earring posts
- Broken chain repair
- Ring resizing/reshanking
- Pearl restringing
- Clasp replacement
- Shortening of diamond bracelets
- Stone tightening
Click Here for more on our repair services.
What is Not Covered
Jewelry that is not brought in for its regular six-month check-up or that has been damaged as a result of excessive or abusive treatment, or has been repaired by a store other than Helzberg Diamonds is not covered by this Lifetime Care Plan. This plan also does not cover loss or theft of the jewelry, damage resulting to the jewelry from loss, theft or Act of God, or any consequential damages or loss of use resulting from the broken or damaged jewelry, or from any delay in our repairing the jewelry. Please note that none of our care plans cover complete loss.
This Lifetime Care Plan gives you coverage for the lifetime of the jewelry from the date of purchase. This coverage applies only to the jewelry listed on this plan and is not transferable to other jewelry items purchased.
This Lifetime Care Plan applies to the original customer, the original gift recipient of the jewelry and subsequent gift recipients of the jewelry, so long as he or she is in possession of both the jewelry and this Lifetime Care Plan Kit.
You may cancel this Lifetime Care Plan at any time within 60 days after the date of purchase by returning the Kit with your receipt to the Helzberg Diamonds store at which the jewelry was purchased. Otherwise, this Plan is non-cancelable and nonrefundable.
The above constitutes the entire terms and conditions of this Lifetime Care Plan and no such terms or conditions may be amended without the mutual written agreement of both parties.
Helzberg Diamonds' obligations under this Plan are backed by its full faith and credit. The attached receipt held in the slip portion of the service contract contains the service contract number and product description, and is herby incorporated by reference. We are glad the associate listed on the receipt was able to assist you in making this responsible choice. The obligor, or service contract provider, is Helzberg's Diamond Shops, Inc. Helzberg Diamonds' corporate office address is 1825 Swift, North Kansas City, MO 64116.
New Hampshire, Utah and Wyoming only
At this time we are unable to offer Lifetime Care Plans online to customers in New Hampshire, Utah and Wyoming. We apologize for any inconvenience.
This Lifetime Care Plan is guaranteed by Berkshire Hathaway. Helzberg's Diamond Shops, Inc. is a 100% owned subsidiary of Berkshire Hathaway. Berkshire Hathaway agrees to guarantee all obligations of Helzberg Diamonds relating to the operation of a care plan in your state during such time as Berkshire maintains ownership of Helzberg. This guarantee is irrevocable as long as there is in force in your state any contract or any obligation arising from Helzberg service contracts sold while Berkshire owned Helzberg. Berkshire Hathaway may be contacted at: Berkshire Hathaway 3555 Farnam Street #1440 Omaha, NE 68131.
The rate charged for this contract is not subject to regulation by the Florida Office of Insurance Regulation. In the event the contract is canceled by the warranty holder, return of premium shall be based upon 90% of unearned pro rata premium less any claims that have been paid or less the cost of repairs made on behalf of the warranty holder. In the event the contact is cancelled by the association, return of premium shall be based upon 100% of unearned pro rata premium less any claims paid or the cost of repairs made on behalf of the warranty holder.
If this Lifetime Care Plan is cancelled within the first sixty (60) days you will receive a 100% refund. If you cancel after sixty (60) days of receipt of your contract, you will receive a pro rata refund of the contract price. In the event of cancellation by Helzberg Diamonds, notice of such cancellation will be in writing and given at least 30 days prior to cancellation. Cancellation will comply with Section 33-24-44 of the Code of Georgia. Claims paid and cancellation fees shall not be deducted from any refund owed as a result of cancellation by Helzberg or you. Helzberg may not cancel this contract except for fraud, misrepresentation, or non-payment by you. Any refund owed and not paid as required is subject to a penalty of 25% of the refund owed and interest of 18% per year until paid, however, such penalty shall not exceed 50% of the amount of the refund. This is not a contract of insurance.Obligations of the obligor under this contract are insured by a bond with Hartford Fire Insurance Company. If you file a claim under this contract and the obligor fails to pay or provide service within sixty (60) days of such filing such claim, or if you are otherwise dissatisfied, please submit your claim in writing and a copy of this contract and the sales receipt for the product to The Hartford Fidelity & Bonding (BOND) Hartford Plaza, 690 Asylum Avenue, Hartford, CT 06115.
Illinois, Arizona, Nevada and California Addendum
For Illinois, Arizona, California and Nevada customers only, this Lifetime Care Plan may be cancelled at any time during its term, subject to the following conditions: If this Lifetime Care Plan is cancelled within the first sixty (60) days of the coverage period and so long as you return the Lifetime Care Plan Kit with your receipt, Helzberg Diamonds will refund the entire purchase price (100%). If this Plan is cancelled at anytime thereafter and so long as you return the Lifetime Care Plan Kit with your receipt, Helzberg Diamonds will refund to you a prorata portion of the purchase price based on the following calculation. A time period of 7 years will be used to calculate a pro-rata refund. To calculate the month in which coverage began under this Lifetime Care Plan, it will be considered a month only if this Lifetime Care Plan was purchased before the 15th of such month. The month in which this plan was cancelled will be considered a covered month only if it is cancelled after the 15th of such month. Prorata refunds will be given based on the number of months remaining in the extended warranty period, divided by 84, multiplied by the original selling price. For example, a $179.99 plan purchased on January 7, 2008, and returned on July 7, 2008, would have 78 months remaining out of 84, so the calculation would be 78/84 x $179.99, to arrive at a refund amount of $167.13.
Any pre-existing conditions are covered by the Lifetime Care Plan. No prior approval is needed for repairs. In the event covered service is not provided by Helzberg Diamonds within sixty (60) days of proof of loss by the contract holder, the contract holder is entitled to apply directly to Berkshire Hathaway 3555 Farnam Street #1440 Omaha, NE 68131
South Carolina Addendum
For any disputed claims, you may contact: South Carolina Department of Insurance Capital Center, 1201 Main Street, Suite 1000 Columbia, SC 29201 (803) 737-6180. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the return of the contract to the provider.