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THE FUTURE LOOKS BRIGHT

After a few challenging months, it's time for a comeback. But together we will overcome and emerge stronger than ever before. From in-store safety precautions to curbside pickup, we’re doing whatever it takes to serve you.
Let's do this.


Our Response to COVID-19

HOW WE’RE KEEPING YOU SAFE

The health and safety of our Associates and customers is our top priority. While we are excited to see you in person again, we’ve put the following measures in place to protect you while you shop:

Masks are required inside the store (unless medically unable). We’re happy to provide one if needed!
Daily health screenings are required for Associates. Associates with a fever, cold or flu-like symptoms are required to stay home.
In addition to daily deep cleanings of the store, we will sanitize jewelry, countertops and other surfaces after every interaction.
Ring cleaning and jewelry inspection services are on hold until further notice.

To limit the number of people in our stores, we will also be offering additional services including:

  • No-contact curbside pickup. Select stores are now offering curbside pickup. Check here for availability.
  • Virtual appointments. We will continue to offer personalized, online consultations with our talented team of jewelry experts. 
    Schedule an appointment.

We’ve missed you and look forward to being a part of your most cherished moments once again.

Click here to view your store’s status and current hours.

COVID-19 RESPONSE: FREQUENTLY ASKED QUESTIONS

ARE YOUR STORES OPEN?

Most stores are now open. Check our store locator for the most up-to-date information on your favorite store’s status, current hours, and services available.

HOW ARE YOU KEEPING CUSTOMERS SAFE WHILE SHOPPING IN YOUR STORES?

We’ve put the following measures in place:

  • Masks and daily health screenings are required for Associates; anyone with a fever, cold or flu-like symptoms is required to stay home
  • Sanitizing jewelry, countertops and other surfaces after every interaction along with a daily deep cleaning of the store

We ask that customers:

  • Wear a protective mask – we’re happy to provide one if needed
  • Keep 6 feet between you and others
  • Wash or sanitize your hands frequently
  • Not visit if you have flu-like symptoms

I’M DUE TO HAVE MY 6-MONTH JEWELRY INSPECTION. WHAT WILL HAPPEN TO MY LIFETIME CARE PLAN IF I CAN’T MAKE IT IN?

Jewelry inspections are now available. If you are not comfortable coming in for an inspection at this time, please contact your store to arrange an extension.

DO YOU OFFER CURBSIDE PICKUP?

Yes, check our store locator for availability.

MY ONLINE ORDER HASN’T ARRIVED YET. WHEN WILL I GET IT?

We are experiencing some shipping delays because of disruptions related to our country’s response to COVID-19. We are continuing to process and ship orders as soon as possible.

I’M NOT SEEING THE PRODUCT I WANT ANYMORE, OR IT SHOWS OUT OF STOCK, WILL YOU BE GETTING MORE IN?

COVID-19 is having an impact across the world. Because of this, some products may become unavailable or delayed. Please check back frequently. As the risks subside, inventory will be replenished.

WHAT IF MY QUESTIONS AREN’T ANSWERED HERE?

For other questions, our Customer Care team is available via chat or by calling 1-800-435-9237 Monday through Friday 8am to 8pm CST, Saturday 10am to 4pm CST and Sunday 12pm to 6pm CST.