We want you to feel the love with your Helzberg Diamonds purchase. So if you’re not satisfied with your purchase, we’ll happily offer a refund or exchange within 30 days of purchase.
Simply return your purchase in unsized*, unaltered, like-new condition along with the receipt and any physical grading reports that came with the item. Watches must also include the original packaging and manufacturer’s warranty documents.
- ONLINE – Simply call 1-800-435-9237 to arrange for a free shipping return label.
- STORE – Visit any of our Helzberg Diamonds store locations.
*Unsized includes rings in women’s stock size 7 and men’s stock size 10.
- All sales of pre-owned merchandise or customized/engraved jewelry are final.
- Custom design fees and shipping charges are non-refundable.
- Pay Pal and Affirm orders cannot be returned in-store.
- If a free gift with purchase was received, it must be returned unopened to receive full credit.