We want you to love what you buy, and offer free shipping and returns to make your shopping more enjoyable. Find everything you need to know about shipping, delivery, in-store pick-up, and free returns on this page.
We currently offer free ground shipping on all orders within the continental U.S. now through February 17th. Need it faster? Select Expedited shipping or Express shipping at checkout.
Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival. Orders are subject to clearing credit authorization.
All orders sent to Hawaii or Alaska require additional time to deliver, and will ship via standard delivery. These items cannot be guaranteed to a date and are not eligible for expedited or express delivery.
Our delivery policies ensure your order is safe and worry-free with:
A required signature on all deliveries over $1000
No reference to Helzberg Diamonds on the outer carton of your package
You are welcome to use different billing and shipping addresses
Pick-up in store
Shopping for a last minute gift or want to keep it hush-hush? Order online and pick up your jewelry at your closest Helzberg store for free. Simply look for items with the “Pick Up In-Store” option and choose your preferred location at checkout.
Helzberg Diamonds offers a variety of special deals and limited-time special offers to help make your purchase extraordinary for you and your loved ones! Click the link below to view our current promotions and offers.
Shopping for jewelry should be hassle-free. If, for any reason, you decide to return or exchange your purchase, you have 60 days from date of purchase (or 30 days for unworn watches, in like-new condition).
You can also take your purchase to your local Helzberg Diamonds store. If there is no Helzberg Diamonds store located near you, we will gladly arrange to have your purchase shipped back to us at no cost to you. Just call 1-800-435-9237 for instructions.
Exceptions and details:
All sales of pre-owned merchandise, personalized/custom/engraved jewelry are final (sizing not included).
Jewelry handled inappropriately, outside the care of Helzberg Diamonds
Shipping charges are non-refundable.
If there is no Helzberg Diamonds store located near you, we will gladly arrange to have your purchase picked up at no cost to you. Just call 1-800-435-9237 for instructions.
Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via our free online return process.
Free outlet returns
Returns/exchanges for product purchased at a Helzberg Diamonds Outlet location will only be accepted at Helzberg Diamonds Outlet locations. Outlet jewelry exchanges and returns may be made within 30 days of purchase, providing that the merchandise is in unaltered, as-purchased condition. Watch exchanges and returns may be made within 30 days of purchase, if unworn (refer to Watch Assurance Plan).