We want you to feel the love with your Helzberg Diamonds purchase. So if you’re not satisfied with your purchase, we’ll happily offer a refund or exchange within 30 days of purchase.
Simply return your purchase in unworn, new condition*, along with the receipt, and any physical grading reports that came with the item. Watches must also include the original packaging and manufacturer’s warranty documents (please refer to Watch Assurance Plan).
Online Order Returns
- Call or Chat – Simply call 1-800-435-9237, or click the chat icon, to arrange for a free shipping return label.
- Store Locations – If you live near any store location they will gladly be able to assist you with your online return.
*Merchandise in unworn, new condition must be free of any signs of wear including, but not limited to, scratches, blemishes, scuffs, etc.
Exceptions to Return Policy
- All sales of pre-owned merchandise or customized/engraved jewelry are final.
- Custom design fees and shipping charges are non-refundable.
- Pay Pal and Affirm orders cannot be returned in-store; contact Customer Care at 1-800-435-9237 for a free shipping label.
- If a free gift with purchase was received, it must be returned unopened to receive full credit.
- Gift cards received as a gift with purchase are not returnable.
- Returns associated with the gift with purchase gift card will be less the gift card amount.
- Lifetime Care Plan returns are made in accordance with the terms of the Plan.
- All refunds for purchases, or deposits, will be issued to the original form of payment. Cash, check, or travelers check; We send a check from our corporate office to the address on file for the individual whose name is on the receipt. Please allow 15 business days for mailing.
- Watches that have been sized are considered final sale.
FOR 12 MONTHS: We guarantee the material and workmanship of your purchase. We will repair or replace your mounting without charge if any defects are found during this period. If your jewelry becomes damaged as a result of a manufacturer defect, Helzberg Diamonds will repair or replace the item without charge. Guarantee excludes normal wear and tear and all damage caused by abuse.
If there is not a Helzberg Diamonds store located near you just call 1-800-435-9237 for return instructions.