Lifetime Jewelry Care Plan & Ring Warranty

A Helzberg Jeweler holding an out of focus yellow gold necklace

Helzberg
jewelry and watch
care plans

Some jewelry is meant to last more than a lifetime

We’ve been in business for more than a century and have seen jewelry loved through generations. That’s why we’ve designed care plans that help you take care of your most meaningful pieces and cover the kind of repairs that come with everyday wear. Each care plan is tailored to the type of jewelry it covers, so you get the most out of your investment.

FOR THE LIFE OF YOUR JEWELRY

Lifetime Care Plan

Each piece of fine jewelry marks a moment in your unique story, and we’re committed to keeping it as beautiful as the day you put it on. Our Lifetime Care Plan is a promise to cover services and eligible repairs for the life of your jewelry, even when you pass it along to someone else.   

You play your part by bringing it in every 6 months for inspections and cleanings. They’re required so we can take care of normal wear that could become a problem later. See what else is covered below.

Terms and conditions

Covered services

Ring resizing

Stone tightening

Prong repair

Pearl restringing

Rhodium finish

Chain/hinge/clasp repair

Stone replacement

Ring sizing¹

$46 – $180+

INCLUDED

Prong/Stone tightening

$46 – $180+

INCLUDED

Stone resetting²

$40 – $120+

INCLUDED

Repair/replace setting

$170 – $800

INCLUDED

Rhodium refinish and polish

$74.99

INCLUDED

Re-tip prongs³

$40 – $400+

INCLUDED

¹Based on one size up

²Settings over 5.10 estimates

³Based on 1 to 15 tips

CLEANING & INSPECTIONS

Why every 6 months?

Fine jewelry is a big investment, and a regular once-over by experts helps maintain its beauty, value and lastingness. Here’s what we’re doing when we clean and inspect each piece.

Give you peace of mind

Knowing your jewelry is in good condition means you can wear it with confidence. Documenting regular care helps protect your warranty.

Keep the sparkle and shine

Our experts are pros at making your jewelry look its best. They know exactly how to clean and polish different types of metals, settings and gemstones.

Prevent damage and loss

Even the most well-crafted jewelry experiences some wear and tear. We deal with loose stones, weakened prongs or damaged settings before they become problems.

FOR ALTERNATIVE METALS

3-Year Jewelry  Care Plan

Some metal types and designs mean a ring can’t be resized, so our 3-Year Jewelry Care Plan will offer you a replacement that fits. We’ll also replace bands that break or are damaged during normal wear, as well as lost or damaged gemstones.

The 3-Year Jewelry Care Plan doesn’t require inspections and isn’t eligible for renewal.

Terms and conditions

Covered product categories

Men’s alternative metal bands

Some alternative metals weather daily life as well — or even better — than traditional metals like gold, silver and platinum. But their strength can mean it’s difficult to shape or resize the band, so the 3–Year Jewelry Care Plan will replace yours with one that fits.

Vermeil

Vermeil jewelry features high-quality gold plating over sterling silver, and with proper care, can last for many years or even decades. The 3–Year Jewelry Care Plan gets you off to a great start by taking care of any everyday wear and tear.

CARE FOR YOUR valuable timepiece

3-Year Watch Care Plan

Not all manufacturer warranties on watches cover even the basics. Under our 3-Year Watch Care Plan, we repair damaged crystals, crowns, stems, crystals, and more. We also refurbish or replace leather or rubber straps and metal bracelets up to once every 12 consecutive months.

Helzberg’s plan covers eligible watch repairs and services for 3 years from the date of purchase, no inspections required. They are not eligible for renewal.

Terms and conditions

Damaged bezel, crown, stem, case

$55+

INCLUDED

Refinishing, polishing, cosmetic refurbishment¹

$100+

INCLUDED

Broken bracelets, straps, clasps

$100+

INCLUDED

Damaged or scratched crystals

$75+

INCLUDED

Non-working mechanism

$350+

INCLUDED

Battery replacement

$40+

INCLUDED

Re-tip prongs³

$40 – $400+

INCLUDED

Rhodium finish and polish

$74.99

INCLUDED

¹Once per 12 months

Additional benefits under the 3-Year Watch Care Plan:
Your water-resistant watch is also covered in the unlikely event there’s water damage.
Helzberg will replace your watch if we’re unable to repair it.

How to sign up

You can join our Lifetime Care Plan, 3-Year Jewelry Care Plan and 3-Year Watch Care Plan with an applicable jewelry purchase — whether you buy in-store or online. Just add the care plan from the product page or at checkout for eligible items. To get a care plan after you’ve bought jewelry, call our experts for help.

Book an appointment

What Care Plans Don’t Cover

Jewelry that has been damaged as a result of excessive or abusive treatment or consequential damage resulting from any delay in our repairing the jewelry.
Jewelry that has been repaired by a store other than Helzberg.
Loss or theft of jewelry, regardless of cause.
Watch that has been damaged as a result of excessive or abusive treatment, including water damage if used under conditions which exceed the manufacturer's water resistance guidelines.
Scratches on the bracelet or clasp that do not impede functionality.
Watch that has been repaired or serviced by an unauthorized service center.
Loss or theft of watch, regardless of cause.

Additional services

Zillion Insurance

Things get lost and get damaged. That’s what Zillion is for — it covers loss, theft, accidental damage and worldwide travel better than most homeowners insurance for as little as $2 a month. There’s $0 deductible, and Zillion and Helzberg work together to make it fast and easy for you. You can sign up at your local Helzberg and enjoy temporary insurance coverage while you decide.

Repairs

We believe your jewelry should be worn, not sitting broken in a jewelry box. Bring any type of jewelry to Helzberg for ring resizing, stone tightening, prong repair, resetting stones and more. You can visit a store or schedule an appointment online. If there’s not a Helzberg store nearby, we offer secure mail-in repair services.

Talk to an expert

Do you need to know if your jewelry is covered under your care plan? Do you have questions about what a repair will involve, how long it will take or how to get started? It’s time to talk to an expert. Let us put you in touch with someone who can answer all of your questions.

Frequently Asked Questions

What happens to my care plan if I return my jewelry?

If you return your jewelry, we'll also refund the cost of the care plan.

How do I use my care plan? What if I need to file a claim?

To use the care plan, bring your jewelry or watch to your local Helzberg store for inspection and repair. You can also call 1-800-435-9237 or chat online with an associate who can answer your questions.

What if I don’t live near a Helzberg store?

If you're not able to take your jewelry to a store, call 1-800-435-9237 or chat online and we'll arrange to have your jewelry safely and securely mailed to us.

How does the Lifetime Care Plan benefit me?

We understand that an investment in fine jewelry is financial and emotional. For a one-time price, this plan covers care and repairs for your most meaningful jewelry for life.

My ring doesn’t fit as well as it used to. Can I get it resized?

Of course! Resizing your ring is one of the best benefits of the Lifetime Care Plan. And if you pass the ring along to someone else, we can resize it for them as long as they maintain the care plan requirements.

If the center stone on my engagement ring falls out, is it covered?

Yes. The reason we require inspections every 6 months is to catch problems with prongs and settings early. So if you do lose a stone, it's covered by our care plans.

My white gold band has lost some of its shine — can that be fixed?

Absolutely. Refinishing and polishing rings when they lose some luster are covered under our Lifetime Care Plan and our 3-Year Jewelry Care Plan.

Do care plans cover earrings, bracelets and necklaces checked, too?

Yes, if you sign up for a Lifetime Care Plan or 3-Year Jewelry Care Plan when you purchase your jewelry, it's covered. And Helzberg offers inspections, cleaning and repairs even if you didn't purchase your jewelry from us.