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Helzberg Diamonds

Hanes Mall

Store details

3320 Silas Creek Parkway
Space CL-340
Winston Salem, NC 27103
(336)659-9778

Store hours

Monday 10:00am - 08:00pm
Tuesday 10:00am - 08:00pm
Wednesday 10:00am - 08:00pm
Thursday 10:00am - 08:00pm
Friday 10:00am - 08:00pm
Saturday 10:00am - 08:00pm
Sunday 11:00am - 07:00pm

Appointments

We're here to help. Connect with us for personalized one-on-one consultations, from quick gifting ideas to engagement ring advice and more. Schedule a virtual appointment or book an in-person appointment. It’s safe, easy and free.

In-store Appointment

Store details

3320 Silas Creek Parkway
Space CL-340
Winston Salem, NC 27103
(336)659-9778

Store hours

Monday 10:00am - 08:00pm
Tuesday 10:00am - 08:00pm
Wednesday 10:00am - 08:00pm
Thursday 10:00am - 08:00pm
Friday 10:00am - 08:00pm
Saturday 10:00am - 08:00pm
Sunday 11:00am - 07:00pm

(336)659-9778

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About This Store

No one knows sparkle like Helzberg Diamonds. Explore our exquisite selection of diamonds, each held to the highest quality standards. Whether you're on the hunt for the perfect diamond, engagement ring, wedding band, or giftable jewelry, we have precisely what you're seeking.

With over 100 years of experience, our team of diamond experts are here to guide you in selecting jewelry that rises to your occasion. We also offer customizable jewelry to match your unique taste. Whether you're getting ready to propose, treating yourself, or celebrating a special moment, Helzberg Diamonds is here to assist you.

Visit our diamond room for an exclusive look at what makes your diamond unique or enjoy a personalized consultation with our local jewelry experts. We're dedicated to providing professional advice, tailored recommendations, and valuable insights to make your shopping experience exceptional. Don't hesitate to reach out - we're thrilled to assist in making your moments memorable.

Store Reviews

4.3/5 rating out of 204 reviews

Kacey Griffin

5.0

My fiancé and had a much better experience at the Winston-Salem location. Although we had issues with the location in Greenville, SC, the support online were super helpful from start to finish. We have a promise ring and an engagement ring. I needed the stones replaced and resized. Pam was super helpful and professional and helped rebuild the trust again because we do like shopping here.

a month ago

Jamilika McRae

5.0

I had the absolute pleasure of being helped by Ms. Deb, and I can honestly say she went above and beyond to make my experience exceptional. From the moment I walked in, she greeted me with warmth, professionalism, and genuine care. I came in with a concern about my ring, and she handled everything with such grace, patience, and attention to detail that I immediately felt at ease. Not only was Ms. Deb incredibly knowledgeable, but she also took the time to explain every step of the process and made sure I was completely satisfied with the outcome. Her commitment to excellent service and her passion for helping customers truly shined through. It’s rare to find someone who treats your concerns as their own, and that’s exactly what Ms. Deb did. Thanks to her, my ring looks even more stunning than when I first got it. She turned what could have been a stressful situation into a smooth and even joyful experience. I can’t thank her enough and highly recommend asking for Ms. Deb if you want top-tier service with a personal touch. She is truly a gem! I can’t forget about Nikki and Ms. Joyce either 10 out of 10 exceptional customer service.

3 months ago

Carly Anne

3.0

Think twice before purchasing from the Winston-Salem, NC store. The jewelry is beautiful and I love my engagement ring but their jewelers are not able to resize rings without damaging them. I put my brand new ring in repair THREE times and all three times I received a defective product (see pics - holes, scratches and non-uniformed) I was really disappointed with the lack of professionalism at this store. During the entire process I talked to the general manager and he seemed dismissive and not wanting to take responsibility for the defective product. I couldn’t believe this was the same person who was so kind and welcoming when we initially looked at rings. I am currently wearing a gorgeous diamond that has a lopsided circle around the bottom of the ring (see pics). This happy time in my life was turned sour by this company. I will not purchase from here again.

7 months ago

Solo_ Jay

5.0

I had an amazing experience at thanks to Miles Engram. He went above and beyond to help me with a ring his knowledge, patience, and attention to detail made the whole process smooth and stress-free. Whether it was helping me choose the right design or making sure the fit was perfect, Miles genuinely cared and made sure I walked away happy. You can tell he takes pride in his work and really listens to what you need. I highly recommend asking for him if you want excellent service and someone who knows their craft. Thanks again, Miles!

5 months ago

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Engagement

Anniversary

Earrings

Necklaces

Bracelets

Rings

At this location

Repairs and appraisals

Helzberg RE provides repair and restoration services for all jewelry — even if it’s not from us. From fixing broken links and replacing missing stones to resizing rings and repurposing heirlooms, our master jewelers can repair, restore and reimagine your most-loved pieces. See an Associate for details about our quarterly certified appraisal clinics.

Why Helzberg

+100 years of excellence

Jewelry Guarantee

Lifetime Care Plans

Your Store Experience

Schedule an appointment

Our dedicated and knowledgeable Associates are here to help you find the perfect jewelry for any occasion. They are committed to providing you with expert advice, customized suggestions and education to make your shopping experience truly enjoyable.

The diamond room experience

Immerse yourself in the unique in-store diamond room experience at Helzberg Diamonds. Spend one-on-one time with a local diamond expert, view our exquisite diamonds, and explore every facet and detail with our advanced Angular Spectrum Evaluation Tool (ASET).

Buy online, pick up in store

Simply select “FREE Store Pickup” when you’re ordering online, and we’ll send you an email when your order is ready.

Repairs and appraisals

For jewelry repairs or expert appraisals, visit any Helzberg Diamonds location. Our skilled team offers a free inspection and provides professional repair services. See an Associate for details about our quarterly certified appraisal clinics.

Jewelry financing made easy

When it comes to financing your dream jewelry, we are delighted to offer a range of options to suit your needs. Choose from the Helzberg Diamonds Credit Card, the Helzberg Diamonds Private Account or our No Credit Needed Program.

Hassle-free returns

For hassle-free returns or exchanges, you have 30 days from the purchase date, and you can visit your local Helzberg Diamonds store or arrange a free return shipment if there isn't a store nearby.

Customize your engagement ring

Create a forever cherished custom engagement ring at your Helzberg Diamonds jewelry store. Choose from natural or lab grown diamonds, various metal types, styles and more to design your perfect ring.

Personalized jewelry

Unlock your creativity with our Personalized Jewelry Collection. From names and important dates to birthstones and more, infuse each piece with a personal touch, making it uniquely yours or the perfect gift for someone special.

Ring sizing made simple

Finding the perfect ring size is easy with our various options, including in-store fitting, ordering a free ring sizer in the mail or using our ring sizer PDF.

Special discounts for heroes: honoring military, first responders, teachers and dtudents

We are honored to extend special discounted rates to military members and their families, first responders, teachers and students, as our way of showing appreciation for their service.