If you return your jewelry, we'll also refund the cost of the care plan.
LIMITED TIME ONLY
for more information on this promotion, see our current promo details page. See Details
LIMITED TIME ONLY
for more information on this promotion, see our current promo details page. See Details
Helzberg jewelry and watch care plans
FOR THE LIFE OF YOUR JEWELRY
Lifetime Care Plan
Each piece of fine jewelry marks a moment in your unique story, and we’re committed to keeping it as beautiful as the day you put it on. Our Lifetime Care Plan is a promise to cover services and eligible repairs for the life of your jewelry, even when you pass it along to someone else.
You play your part by bringing it in every 6 months for inspections and cleanings. They’re required so we can take care of normal wear that could become a problem later. See what else is covered below.
Service
Repair cost
With this plan
Ring sizing1
$46 – $180+
INCLUDED
Prong/Stone tightening
$46 – $180+
INCLUDED
Stone resetting2
$40 – $120+
INCLUDED
Repair/replace setting
$170 – $800
INCLUDED
Refinish and polish
$60
INCLUDED
Re-tip prongs3
$40 – $400+
INCLUDED
Rhodium finish
$60
INCLUDED
1Based on one size up
2Settings over 5.10 estimates
3Based on 1 to 15 tips
Give you peace of mind
Knowing your jewelry is in good condition means you can wear it with confidence. Documenting regular care helps protect your warranty.
Keep the sparkle and shine
Our experts are pros at making your jewelry look its best. They know exactly how to clean and polish different types of metals, settings and gemstones.
Prevent damage and loss
Even the most well-crafted jewelry experiences some wear and tear. We deal with loose stones, weakened prongs or damaged settings before they become problems.
FOR ALTERNATIVE METALS
3-Year Jewelry Care Plan
Some metal types and designs mean a ring can’t be resized, so our 3-Year Jewelry Care Plan will offer you a replacement that fits. We’ll also replace bands that break or are damaged during normal wear, as well as lost or damaged gemstones.
The 3-Year Jewelry Care Plan doesn’t require inspections and isn’t eligible for renewal.
Covered product categories
CARE FOR YOUR valuable timepiece
3-Year Watch Care Plan
Not all manufacturer warranties on watches cover even the basics. Under our 3-Year Watch Care Plan, we repair damaged crystals, crowns, stems, crystals, and more. We also refurbish or replace leather or rubber straps and metal bracelets up to once every 12 consecutive months.
Helzberg’s plan covers eligible watch repairs and services for 3 years from the date of purchase, no inspections required. They are not eligible for renewal.
Service
Repair cost
With this plan
Damaged bezel, crown, stem, case
$55+
INCLUDED
Refinishing, polishing, cosmetic refurbishment1
$100+
INCLUDED
Broken bracelets, straps, clasps
$100+
INCLUDED
Damaged or scratched crystals
$75+
INCLUDED
Non-working mechanism
$350+
INCLUDED
Battery replacement
$40+
INCLUDED
Re-tip prongs3
$40 – $400+
INCLUDED
Rhodium finish
$60
INCLUDED
1Once per 12 months
Additional benefits under the 3-Year Watch Care Plan:
Your water-resistant watch is also covered in the unlikely event there’s water damage.
Helzberg will replace your watch if we’re unable to repair it.
Additional services
To use the care plan, bring your jewelry or watch to your local Helzberg store for inspection and repair. You can also call 1-800-435-9237 or chat online with an associate who can answer your questions.
If you're not able to take your jewelry to a store, call 1-800-435-9237 or chat online and we'll arrange to have your jewelry safely and securely mailed to us.
We understand that an investment in fine jewelry is financial and emotional. For a one-time price, this plan covers care and repairs for your most meaningful jewelry for life.
Of course! Resizing your ring is one of the best benefits of the Lifetime Care Plan. And if you pass the ring along to someone else, we can resize it for them as long as they maintain the care plan requirements.
Yes. The reason we require inspections every 6 months is to catch problems with prongs and settings early. So if you do lose a stone, it's covered by our care plans.
Absolutely. Refinishing and polishing rings when they lose some luster are covered under our Lifetime Care Plan and our 3-Year Jewelry Care Plan.
Yes, if you sign up for a Lifetime Care Plan or 3-Year Jewelry Care Plan when you purchase your jewelry, it's covered. And Helzberg offers inspections, cleaning and repairs even if you didn't purchase your jewelry from us.