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Your Shopping Experience

Shop online or in-store at Helzberg Diamonds to find the perfect engagement ring, exceptional jewelry pieces, or timeless gifts for the ones you love.

FINANCING OPTIONS

At Helzberg, we're happy to offer multiple jewelry financing options to help you buy that perfect piece.  You can choose from a Helzberg Diamonds Credit Card, the Helzberg Diamonds Private Account, and the No Credit Needed Program.

JEWELRY GUARANTEE

The Helzberg Diamonds Jewelry Guarantee is our promise to stand behind the quality of your jewelry purchase. If you find any defects within 12 months, we’ll replace your jewelry. You can return your purchase in-store or online within 60 days (30 days for outlets) for any reason, as long as the jewelry is unaltered.

LIFETIME CARE PLAN

Helzberg understands that a jewelry purchase is an investment in yourself or in someone special. Our Lifetime Care Plan is an extended coverage you can add to most any purchases, so that your special investment is always taken care of.

SHOPPING ONLINE

Find your new favorite jewelry or gift online. We’re here to help.

EXCLUSIVE OFFERS

Make the most of your special occasion with a thoughtful gift, or treat yourself to some beautiful new jewelry at an exceptional price. Helzberg Diamonds offers a variety of special deals and limited-time exclusive offers to help make your purchase extraordinary for you and your loved ones.

SPECIAL DISCOUNTS

We are proud to offer special discounted rates to military members and their family, first responders, and students.

FREE SHIPPING & RETURNS

We currently offer FREE standard shipping with purchases of $99 or more on all orders within the continental United States. We also offer expedited and express shipping for an additional charge. For engagement orders and surprises, you can use separate billing and shipping addresses, too. To keep your order safe, we never mark packages as Helzberg Diamonds, and require a signature for orders over $1,000. We also ship to APO & FPO addresses via USPS Priority Mail.

Shopping for jewelry should be hassle-free. If, for any reason, you decide to return or exchange your purchase, you have 60 days from the date of purchase (or 30 days for unworn watches, in like-new condition). You can also take your purchase to your local Helzberg Diamonds store. If there isn’t a Helzberg Diamonds store located near you, we will gladly arrange to have your purchase shipped back to us at no cost to you.

IN-STORE PICK UP

We offer free in-store pick up for nearly every item. Just select the “FREE pick-up in store” option during your shopping experience. We’ll send you an email when to let you know when the item you’ve purchased online is ready to be picked up in-store. To pick up your order, make sure your item is paid in full, bring a valid ID with you, and your form of payment. You should also make sure the address on your ID matches the one you used to complete your transaction online. For order safety, you can’t send someone else to pick-up the order.

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SECURE SHOPPING

Shop with peace of mind. Our secure server ordering software is the industry standard and among the best software available today for secure commerce transactions. Your sensitive information is fully encrypted and safe.

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RING SIZING

We offer a variety of ways to find your ring size. The most reliable way is to visit a local Helzberg Diamonds store and get fitted on-site. If you’re unable to make it in, you can order a free ring sizer in the mail. If you can’t wait that long (and we get it—these rings are gorgeous), you can print our ring sizer PDF and measure either your finger or another ring that already fits.

REQUEST A CATALOG

Receive a Helzberg Diamonds catalog featuring our beautiful jewelry and selection of engagement rings, delivered right to your door.

Request a catalog

ACCOUNTS AND CHECKOUT

You can either create an account, or check-out as a guest. Creating an account will allow you to see your order status, track your order, and help make your checkout faster on future purchases.

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BILLING AND TAXES

Taxes are calculated at checkout and vary by state. When you shop online, we send the amount to the bank to make sure that the account is valid and the funds are available. We won’t collect funds until the order has shipped, so the charge may show as “pending” at first.

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SHOPPING IN-STORE

Our store associates love helping you go home with the perfect jewelry, and hope to see you soon.

HELZBERG TRUSTED ADVISORS

At the heart of everything we do, customer experience is our top priority. Our trusted advisors are expertly trained diamond experts, and passionate about making jewelry shopping a true joy.

What you can expect:

  • Partnership from one of our exceptional store associates who are experts on all things jewelry, gemstones, and diamonds.
  • Customized advice, suggestions, diamond sourcing, and education.

THE DIAMOND ROOM

The in store diamond room experience at Helzberg Diamonds is unlike any other. You get to spend time one-on-one with a diamond expert and view our incredible diamonds in a unique setting. You can also view diamonds beneath our incredible Angular Spectrum Evaluation Tool (ASET), showing you every facet and detail beyond what a regular microscope reveals.

JEWELRY REPAIRS AND APPRAISALS

Visit any Helzberg Diamonds location to repair your favorite jewelry pieces, or get an expert appraisal from an independent, certified, jewelry appraiser. We always offer a free inspection first, so you won’t pay for any repair services you don’t need.

Didn’t find what you needed? You can also check out our FAQ page or contact us for help.

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