What is your return policy?
Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege for all orders (including APO/FPO orders).
FOR 60 DAYS: You may receive a refund or exchange your purchase in-store or online. There is a 30-day return or exchange privilege in our Outlet stores, providing that the merchandise is in unaltered, as-purchased condition. Watch exchanges and returns can be made within 30 days of purchase if unworn, not sized, complete with the original packaging, manufacturer’s warranty materials, and your sales receipt.
FOR 12 MONTHS: We guarantee the material and workmanship of your purchase. We will repair or replace your mounting without charge if any defects are found during this period. If your jewelry becomes damaged as a result of a manufacturer defect, Helzberg Diamonds will repair or replace the item without charge. Guarantee excludes normal wear and tear and all damage caused by abuse.
PayPal: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned by calling 1-800-435-9237 for our free online return process.
All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included). We cannot be responsible for jewelry handled inappropriately outside of our services. Shipping charges are non-refundable.
If there is not a Helzberg Diamonds store located near you just call 1-800-435-9237 for return instructions.
More about shipping and returns
Part of our commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. All purchases made in one of our store locations must be returned to the nearest store location.
Shipping and returns
Jewelry exchanges and returns may be made within 30 days of purchase providing merchandise is in unaltered. Returns and exchanges for products purchased at a HELZBERG DIAMONDS OUTLET location will only be accepted at OUTLET locations. Online outlet purchases will also need to be returned to an outlet location, or arranged by calling Customer Care.
Can I return an item I purchased online to a store location?
Yes, you can return any item purchased online to a store location. To make a return, you will need your receipt, the item, and any packaging it arrived in. For the location of your nearest store, visit the Store Locator.
Can I return an item I purchased in a store online?
All purchases made in one of our store locations must be returned to the nearest store location.
Can I return an item I purchased in an OUTLET location at another Helzberg Diamonds location?
Exchanges/Returns for product purchased at a HELZBERG DIAMONDS OUTLET location will only be accepted at OUTLET locations.
How do I return a gift?
We will gladly exchange a gift you received for another item(s) or for store credit within 60 days of the purchase date. Or we will be happy to refund the individual whose name is on the receipt within 60 days of the purchase, in the same method of payment used at the time of purchase. If the original purchaser paid cash, a check will be sent to the purchaser from our corporate office.
I need to return or exchange a product. If I have received a Gift with Purchase (GWP) as part of my original order, do I have to return the Gift with Purchase as well?
Merchandise cannot be returned for a full refund without returning the Gift with Purchase (GWP) product in its original, unopened package.